Travel Agent Communications

PED 04/27/2008

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EOS Airlines Files Bankruptcy - ARC to Process through PED May 4

On April 26, EOS Airlines (E0/646) filed for protection under Chapter XI of the US Bankruptcy Code and announced the cessation of operations. Accordingly, ARC has suspended its Agreement with the carrier. ARC processing of EOS Airlines-validated transactions will continue through the sales week ending May 4, 2008, after which travel agents and their customers are advised to forward any outstanding transactions to the carrier at the address below or as otherwise directed by the debtor or respective credit card issuer in the case of credit card transactions.

EOS Airlines
287 Bowman Avenue
Purchase, NY 10577

Internet Sales Summary (ISS) To Be Available Only Through My ARC - Begins April 30

You may have already received communication about registering for My ARC, which is an Internet portal that provides users a central access point to a growing list of ARC tools and resources. Internet Sales Summary (ISS) access will only be available through My ARC starting Wednesday, April 30. IAR will be integrated with My ARC at a later date.

To take advantage of all the benefits and features My ARC has to offer, we encourage you to have all employees who are active users of IAR and ISS register for My ARC accounts.

My ARC Will Be Offline For Scheduled Maintenance - 4/29-30

Due to scheduled maintenance, My ARC will be inaccessible from 9 p.m. EST Tuesday, April 29th, through 7 a.m. EST Wednesday, April 30th. This will preclude users from accessing any applications living behind My ARC until My ARC returns online at 7:01 am EST, Wednesday the 30th.

Note: Access to IAR during this time will still be available through the ARC Corporate Website at and directly through the IAR login page at

KD avia Now Accepts American Express

Effective April 28, 2008 (PED 05/04/08), KD avia (KD/093) accepts American Express as a form of payment through ARC.

Tip of the Week: User Names and Passwords

For best business practices, it is not recommended that users share user names and passwords. Each user should have their own individual user name and password for each of the ARC settlement applications.

Administrators or Security managers may find additional information on adding users in the Online Help files or by contacting the Customer Support Center at +1 703.816.8003 and by email at

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |