Travel Agent Communications

PED 04/13/2008

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Frontier Airlines Bankruptcy

ARC has been advised that Frontier Airlines (F9/422) has filed for bankruptcy protection under Chapter 11. Travel agents and CTDs are asked to visit the ARC website at for updated information regarding handling of the reporting and settlement of the sales report period ending April 13, 2008 and future transaction processing. Updates will be posted as information becomes available.

ARC Memo Manager Online Training Available

ARC will begin offering a self-paced online training course for Memo Manager. The full course for agencies will be available towards the end of April and will cost $30 for 120 days of access. The full course includes 6 training modules or "chapters" - beginning with an introduction and registration - and then provides detailed information on how to use the Memo Manager system. The training is interactive and an online movie simulates the actions that a user would take in the Memo Manager application. A demo of the course is currently available and includes the chapter on Registration and Using the Memo Tab. The training module is designed to be a place to learn about Memo Manager, as well as a safe place for "trial and error", providing you with a head start when working in Memo Manager.

If you have not registered for ARC Memo Manager, please visit and click on "Not Enrolled? Register Now". Once registered, agents can view memos, correspond, pay a memo or dispute a memo online.

To sign up for a Memo Manager webinar training class, view the self-paced online Memo Manager training demo, or further information, please click here. For additional questions or information, please contact the ARC Customer Service Center at 703.816.8003 or

ARC Memo Manager Release Notes Now Available

ARC Memo Manager continues to be updated and enhancements added. Click here to learn about the latest enhancements to the Memo Management system.

Hainan Airlines Now Accepts Diner's Club, MasterCard and Visa

Effective PED 04/20/08, Hainan Airlines (HU/880) accepts Diner's Club International, MasterCard and Visa as forms of payment through ARC.

ARC Fraud Prevention Workshop - April 21

ARC's Risk Management Department will be hosting a Fraud Prevention Workshop on Monday, April 21, in Las Vegas. Industry-specific topics to be covered will include credit card fraud, counterfeiting, and agency-targeted scams. Attendees will also have the opportunity to share their travel industry experience and concerns with ARC representatives. ARC hopes to use this feedback to help shape future fraud prevention seminars for Travel Professionals. The ARC Fraud Prevention Workshop is a free event, conveniently planned for the afternoon before the TRAMS Technology and Marketing University (April 22-24).

Please click here for additional event details and registration.

Tip of the Week - ARC Document Ordering System

Please remember that your online ticket stock order is not complete until you click the 'Submit Order' button and the system provides you with a Sales Reference Number or a Routing Number.

The 'Save Order Button' is to be used when one is unable to complete a ticket stock order and wishes to return to finish the order at a later time.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |