Travel Agent Communications

PED 04/06/2008

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US Airways (US/037) Announces Deletion of the America West (HP/401) Carrier Code in ARC

US Airways (US/037) is taking final steps to discontinue use of the America West (HP/401) carrier code in ARC. Therefore, effective April 14, 2008 (PED April 20, 2008) ARC will no longer process America West (HP/401) transactions. Agents are encouraged to submit any outstanding transactions prior to that date. HP/401 transactions submitted in sales reports for PED 04/20/08 and thereafter will be rejected and/or returned unprocessed. Once HP/401 is deleted from ARC, travel professionals holding any HP/401 transactions are asked to handle as follows:

Outstanding Memos: Enter all (HP/401) memos as (US/037) in your IAR sales report or mail your payments to: US Airways P.O. Box 29655, Phoenix, AZ 85038-9655

Refunds: Refunds will be processed in accordance with US Airways rules and regulations.

Electronic Refund requests may be submitted via fax, 1-800-892-3447, e-mailed to or via U.S. Mail. Paper ticket refunds may be submitted via U.S. mail to:

US Airways
4000 E Sky Harbor Blvd
Phoenix, AZ 85034

American Trans Air (ATA) Processing Reminder

Last week, American Trans Air (TZ/366) announced cessation of operations following an April 2nd filing under Chapter 11 of the U.S. Bankruptcy Code.

Subsequently, all TZ-validated transactions submitted with agents' 04/13/08 PED sales reports will be returned unprocessed.

Please contact ARC Customer Service Center at 703.816.8003 or through e-mail at with any processing-related questions.

For additional information, please go to the ATA web site at

Now Available - Book Car Rentals through ARC MarketPlace

ARC is pleased to announce that CarTrawler is now available through ARC MarketPlace. Book commissionable car rentals from the industry's top suppliers -- 450 companies offering rentals in 134 countries.

CarTrawler's technology platform enables it to guarantee the lowest available rental price for any car model across its 12,000 global locations. Round out your clients' travel plans while you earn a commission! Visit

Outwit the Outlaws - I.D. Checking Guide

The I.D. Checking Guide is an inexpensive and simple tool to help agencies verify documents, presented by customers, to validate their identity. It helps businesses validate driver's licenses from every state including Canada, federal documents such as passports, military ID cards, and immigration documents; and bank cards including American Express, Diners Club, and Visa.

For less than $30 per guide, your agency and affiliates will join countless government agencies, department stores, retail chains, financial service providers, car rental companies and liquor resellers who use the I.D. Checking Guide. They use it to combat forged, altered, and counterfeited forms of identification that are received in person, via fax, email, or mail. To help safeguard your business from the bad guys, Click Here and order the I.D. Checking Guide.

ARC Fraud Prevention Workshop - April 21

ARC's Risk Management Department will be hosting a Fraud Prevention Workshop on Monday, April 21, in Las Vegas. Industry-specific topics to be covered will include credit card fraud, counterfeiting, and agency-targeted scams. Attendees will also have the opportunity to share their travel industry experience and concerns with ARC representatives. ARC hopes to use this feedback to help shape future fraud prevention seminars for Travel Professionals. The ARC Fraud Prevention Workshop is a free event, conveniently planned for the afternoon before the TRAMS Technology and Marketing University (April 22-24).

Please Click Here for additional event details and registration.

Tip of the Week: Remember to Reconcile Your IAR Report on a Daily Basis

Make transaction modifications and reconcile your IAR Report on a daily basis. By reconciling your IAR Report on a daily basis, you ensure that you will not miss the void window deadline.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |