Travel Agent Communications

PED 03/16/2008

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Exception Transactions Should Be Sent Directly to the Carrier

Exception transactions are defined as transactions that cannot be processed electronically via IAR (for example, refunds and exchanges older than 13 months). These transactions must be settled directly with the validating carrier and mailed to them for processing; they should not be mailed to ARC. If received by ARC, the exception reports are returned to the issuing travel agency. Any exception reports should be sent via express mail to the validating carrier by the standard Tuesday, 11:59 P.M. deadline. (Note: Express mail is recommended so as to create usable tracking data and to ensure timely delivery.) Any delay may result in the validating carrier issuing an unreported sale debit memo.

For more information on exception transactions, contact ARC's Customer Support Center at 703.816.8003 or csc@arccorp.com.


ARC Terminates Processing of Big Sky Airlines

ARC is terminating its processing of Big Sky Airlines (GQ/387) transactions, effective immediately. Transactions received with the report for PED 03/16/08 will be processed as usual. GQ-transactions submitted in sales reports for PED 03/23/08 and thereafter will be rejected and/or returned unprocessed.

Travel professionals holding GQ-transactions subject to remittance or refund are asked to contact the carrier directly at:

Big Sky Airlines
Attn: Revenue Accounting
1601 Aviation Place
Billings, MT 59105

Heli Air Monaco Now Accepts MasterCard, UATP and Visa

Effective with sales of March 17, 2008 (PED 03/23/08), Heli Air Monaco (YO/747) accepts MasterCard, UATP and Visa as valid forms of payment through ARC.


Tip of the Week: ARC Traffic Documents No Longer Become Obsolete

As a result of the change in business processes for the travel industry (e.g. e-ticketing averaging approximately 97% of all ticket transactions), ARC has made the decision to redact the Obsolescence Policy for all ARC Traffic Documents (3426, 8212, 1186Z, 1164, 1035A, and 1094A).

All ARC Traffic Documents will no longer be subject to the obsolescence policy, which stated ARC Traffic Documents became obsolete based on the manufacturer's Print Year (displayed on all accontable documents) plus 2 years. Any accountable stock will now remain valid - it will no longer expire based on the Print Year of the document.

Agents will be able to validate and/or issue ARC traffic documents for travel regardless of the Print Year appearing on the traffic document


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com