Travel Agent Communications

PED 03/02/2008

Start a conversation... Join a conversation at

ARC e-Ticket Position - February 2008

ARC applauds the significant success of IATA's e-ticketing initiative outside of the United States. In the U.S., Puerto Rico, the U.S. Virgin Islands, and American Samoa, ARC e-ticket processing is already at or near the IATA e-ticketing objective and is presently at 98% and rising. ARC does not intend to revoke paper tickets or restrict new stock orders from ARC-accredited travel agencies for the foreseeable future. This position has been validated by ARC's Board of Directors of airline representatives.

ARC Memo Manager Update

Lufthansa has announced that they will begin using ARC Memo Manager to distribute memos to agencies starting on March 6, 2008. Lufthansa has also announced that they reserve the right to impose a $10 fee to agents who do not use ARC Memo Manager to process debit memos. This fee applies to debit memos that are issued on or after March 6, 2008. For additional details on Lufthansa's policy, please visit: Travel Agent Portal (lower left side on "Info and Services" page).

If you have not registered for ARC Memo Manager, please visit and click on "Not Enrolled? Register Now". Once registered, agents can view memos, correspond, pay a memo or dispute a memo online.

For more information on ARC Memo Manager or to sign up for a Memo Manager training class, please visit For additional questions or information, please contact the ARC Customer Service Center at 703-816-8003 or

ARC Suspends Processing of Boston-Maine Airways

ARC is suspending its processing of Boston-Maine Airways (E9/385) effective immediately. Transactions received with the report for sales week (PED) ending 03/02/08 will be processed as usual. E9-transactions submitted in sales reports for PED 03/09/08 and thereafter will be rejected and/or returned unprocessed. Travel professionals holding E9-transactions subject to remittance or refund are asked to contact the carrier directly at:

Boston-Maine Airways
14 Aviation Avenue
Portsmouth, NH 03801

Aircalin and LAN Ecuador Now Accept UATP

Effective with sales of March 3, 2008 (PED 03/09/08), both Aircalin (SB/063) and LAN Ecuador (XL/462) accept UATP as a form of payment through ARC.

Tip of the Week: Preventing Unreported Sales

Tips and suggestions for preventing unreported can be found at

For assistance, contact the Customer Support Center at 703-816-8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |