Travel Agent Communications

PED 02/24/2008

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ARC Memo Manager Update - New Carriers & Sabre Added

ARC has signed additional carriers to Memo Manager, including Virgin Nigeria Airways, Flybaboo, Heli Air Monoco and Hahn Air. Please refer to www.arccorp.com for a complete list of subscribing carriers.

Additionally, Sabre is now subscribing to ARC Memo Manager. Agents can grant access to a GDS using the system. To grant access to a GDS, please follow the steps below:

  1. In the Memo Details section, scroll to the "Grant GDS" section of the memo.
  2. Select the "Grant GDS" button.
  3. Click on the "Entity ID" drop down arrow and select the GDS you want to grant access to. (Note: the Entity ID is the GDS SASI code. Sabre's code is 0011).
  4. Click the >> button to add that Entity ID to the access list.
  5. Click Submit to make the change.

Once you have granted the GDS access, you will see the Entity ID in the Grant GDS Access section of the Memo Details screen. If you would like to remove access once it's been granted, please follow the steps below:

  1. In the Memo Details section, scroll to the "Grant GDS" section of the memo.
  2. Select the "Grant GDS" button.
  3. Check the check box under "Delete Entity" next to the Selected Entities you would like to delete
  4. Click the << button to remove that Entity
  5. Click Submit to make the change

For comprehensive procedures regarding Sabre's ARC Memo Manager process, please visit Sabre's agent site at https://eservices.sabre.com/support/debitmemo/start.asp.


Registration for My ARC Now Available

Registration for My ARC is now available to all IAR and ISS users. My ARC is your centralized access point to a growing list of ARC tools and resources. One of the key features of this application is a single sign-on to access IAR and ISS. This means you will no longer be required to have multiple user names and passwords.

IAR and ISS are scheduled to be integrated with My ARC soon in 2008. To prevent an interruption in your access to IAR and ISS, please register now for My ARC.

Sitting in on an ARC Webinar is a great way to learn more about the registration process. Check out My ARC Agent Onboarding Training for the full schedule.


Tip of the Week: 2008 Holiday/Void Schedule Available Online

The 2008 Holiday Schedule/Void Window Extensions chart is available online on ARC's corporate website at www.arccorp.com under "Top Resources".

The 2008 Holiday Schedule/Void Window Extensions information may also be found in the Industry Agent's Handbook - Section 11.3 at www.arccorp.com/forms/pp/iah/current/iah11_3.pdf.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com