Travel Agent Communications

PED 12/23/2007

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ARC Christmas Holiday Information - December 24 and 25, 2007

Sales Report Submission

ARC's offices will be closed on Monday, December 24 and Tuesday, December 25, 2007, in observance of Christmas. Agencies and CTDs will have an extra day to prepare the sales report for PED 12/23/07. Your weekly sales report must be authorized by midnight Wednesday, December 26.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Friday December 21 through Sunday, December 23:

  • GDS Void Date - Monday, December 24
  • IAR Void Extension Date -Wednesday, December 26

Please note the following dates to modify and reconcile IAR transactions issued Monday, December 24:

  • GDS and IAR Void Extension Date -Wednesday, December 26

ARC MarketPlace Commissions to be Paid through ARC Memo Manager

ARC MarketPlace (www.arcmarketplace.com) commissions will be paid through ARC Memo Manager. Agencies who have not already registered for ARC Memo Manager should do so by visiting ARC's corporate Web page and clicking on "Memo Manager" in the toolbox on the left. Then click on "Not enrolled? Register Now"

Steps for collecting your commissions:

  1. ARC will issue a credit memo for your commission payment
  2. Registered Memo Manager primary administrators will be sent a daily email* when they receive new memos in Memo Manager (*Note: This email option has to be enabled in Memo Manager by selecting the activate check box in the Entity Settings section by Notification Mail.)
  3. Login to Memo Manager to review your memos. Agents can search for these memos by selecting "Credit" under memo type.
  4. Accept a memo in Memo Manager by selecting the "Pay" button for that memo
  5. Once the memo has been accepted, Memo Manager will automatically update your IAR sales report with the relevant memo information.

ARC MarketPlace is your one-stop resource for commissionable attractions, sightseeing tours and activities worldwide. If you have questions regarding ARC MarketPlace or how to register for ARC Memo Manager, call the ARC Customer Support Center at +1.703.816.8003, option #2.


ARC New Year's Holiday Information - January 1, 2008

Sales Report Submission

ARC's offices will be closed on Tuesday, January 1, 2008, in observance of New Year's. Agencies and CTDs will have an extra day to prepare the sales report for PED 12/30/07. Your weekly sales report must be authorized by midnight Wednesday, January 2.

Ticket Modification/Voiding Schedule

Please note the following date to modify and reconcile IAR transactions issued Monday, December 31:

  • GDS and IAR Void Date -Wednesday, January 2

Placing Emergency Document Requisition Orders Before the New Year's Holiday

Please be advised that ARC will be closed Tuesday, January 1, 2008 in observance of New Year's. Emergency orders placed Monday, December 31 before 4:00 PM EST will be delivered Wednesday, January 2 due to UPS scheduling. Please order your stock accordingly.

Contact ARC's Customer Service Center (703) 816-8003 for further assistance.


Tip of the Week: User Names & Passwords

For best business practices, it is not recommended that users share user names and passwords. Each user should have their own individual user name and password for each of the ARC settlement applications.

Administrators or Security managers may find additional information on adding users in the Online Help files or by contacting the Customer Support Center at +1 703.816.8003 and by email at cschelp@arccorp.com.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com