Travel Agent Communications

PED 11/11/2007

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


IAR Will Be Offline This Coming Sunday 11/18/07

ARC will be performing system maintenance this coming Sunday November 18, 2007. IAR will not be available from 6:00pm (Eastern) until 7:00am (Eastern) the following day (Monday). Sunday PM BOS files will be processed and available for download on the Monday morning following each outage.

We apologize for any inconvenience this may cause.


Air Namibia Joins ARC as Participating Carrier

Air Namibia (SW/186) has joined ARC as a participating carrier, effective with sales as of November 12, 2007 (PED 11/18/07).

Air Namibia serves Windhoek "WDH" - the capital of Namibia - from London Gatwick three times a week and from Frankfurt 4 times a week, all non-stop. In addition from Windhoek, Air Namibia connects to Johannesburg & Cape Town in South Africa, Maun in Botswana, Luanda in Angola, and Victoria Falls in Zimbabwe. Domestically, Air Namibia serves Katima Mulilo, Ondangwa, Walvis Bay, Luderitz and Oranjemund. Airbus A340-300 in a two-class configuration serves the European routes and Boeing 'B737" the intra-African destinations.

As Air Namibia has elected the General Concurrence method of agent appointment, all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of the carrier unless specifically advised to the contrary by the carrier. At this time, the carrier accepts cash as the only form of payment through ARC.

Air Namibia
1 Penn Plaza, Suite 1416
New York, NY 10119
Tele: +1 646.467.9671
Fax: +1 646.649.9170
Toll free: +1 800 NAMIBIA (626.4242)
Reservations reservationsusa@air-namibia.com
Sales usasales@air-namibia.com

Air Fiji Joins ARC as Participating Carrier

Air Fiji (PC/677) has joined ARC as a participating carrier, effective with sales as of November 12, 2007 (PED 11/18/07).

Headquartered in Fiji, Air Fiji is the country's longest-serving domestic carrier, having started operations in 1967. Air Fiji operates domestic scheduled flights from Suva to Nadi, Labasa, Savusavu, Taveuni, Kadavu, Levuka, Lakeba, Rotuma, Cicia, Koro, Gau and Vanaubalavu. Air Fiji also operates regional flights to Funafuti in Tuvalu and Vavau and Tongatapu in the Kingdom of Tonga.

As Air Fiji has elected the General Concurrence method of agent appointment, all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of the carrier unless specifically advised to the contrary by the carrier. At this time, the carrier accepts cash as the only form of payment through ARC.

For inquiries, contact:

Air Fiji
ARC Agents' Support Office
Tele: +1 201.526.7618
airfiji@groupsystemsamerica.com

Meridiana Airlines Now Accepts UATP

Effective with sales of November 12, 2007 (PED 11/18/07), Meridiana Airlines (IG/191) accepts UATP as a form of payment through ARC.


ARC Memo Manager - Carrier Update

The following carriers have implemented ARC Memo Manager for credit and debit memo processing as of PED 11/04/07:

Air France (057)
Alitalia (055)
Montenegro (409)
TAP - Air Portugal (047)
Virgin Atlantic (932)

For a complete list of subscribing carriers, please click here. Please visit here for more information on ARC Memo Manager.


ARC MarketPlace Has a Fresh New Look

ARC is pleased to unveil the new look of ARC MarketPlace. The Web site design now features quick search capability and easy navigation. Completing a purchase is fast and simple and agents earn commission on every sale.


ARC MarketPlace Commissions to Be Paid Through ARC Memo Manager

Starting mid November, ARC MarketPlace commissions will be paid through ARC Memo Manager. Agencies who have not already registered for ARC Memo Manager should do so by visiting ARC's corporate Web page and clicking on "Memo Manager" in the toolbox on the left. Then click on "Not enrolled? Register Now"

  • ARC will issue a credit memo for your commission payment
  • Registered Memo Manager primary administrators will be sent a daily e-mail when they have received new memos in Memo Manager
  • Login to Memo Manager to review your memos
  • Accept the memo in Memo Manager by selecting the "Pay" button for that memo
  • Memo Manager will automatically update your IAR sales report with the relevant memo information

ARC MarketPlace is your one-stop resource for commissionable attractions, sightseeing tours and activities worldwide. If you have questions regarding ARC MarketPlace or how to register for ARC Memo Manager, call the ARC Customer Support Center at +1.703.816.8003, option #2.


ARC Thanksgiving Holiday Information - November 22 and 23

Sales Report Submission

ARC's offices will be closed on Thursday, November 22 and Friday, November 23, 2007, in observance of the Thanksgiving Holiday. Agencies andCorporate Travel Departments will not have an extra day to prepare the sales report for PED 11/25/07. Your weekly sales report must be authorized bymidnight, Tuesday, November 27.

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Tuesday, November 20:

  • GDS Void and IAR Reconciliation Date: Wednesday, November 21

Transactions issued Wednesday, November 21 through Sunday, November 25:

  • GDS Void and IAR Reconciliation Extension Date: Monday, November 26.

Emergency Document Orders During the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed Thursday, November 22 and Friday, November 23. Emergency orders placed on Wednesday, November 21, before 4:00 Eastern Standard Time will be delivered Friday, November 23 due to UPS scheduling.

Please place your document order early to avoid delays.

You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.


Tip of the Week: Updated Holiday/Void Schedule Available Online

The 2007 Holiday Schedule/Void Window Extensions chart has been updated for the current one day void window.It may be accessed at www.arccorp.com/forms/news/holiday_void_2007.pdf or go to ARC's corporate website at www.arccorp.com and search 2007 Holiday Schedule.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com