Travel Agent Communications

PED 09/02/2007

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


ATB Usage Fee Increase

Effective October 1, 2007, the ATB Usage Fee will increase by $.30 per box. This brings the cost to $12.80 per box of 1,000 coupons.

With more than 95% of all tickets processed electronically, the majority of ATB coupons printed are for non-traffic documents purposes such as passenger receipts. While the ability to print passenger receipts on ATB stock will not be inhibited, travel agents can choose whether to continue printing passenger receipts on ATB stock, plain paper options where available, or explore other electronic passenger receipt options provided by their GDS.

  • The $12.80 per box of 1,000 fee will be effective on October 1, 2007.
  • Consult with your GDS provider for additional information on electronic passenger receipt alternatives.
  • ARC Mini Itins can be used with some GDSs to print passenger receipts and itineraries www.arccorp.com/solutions/printables-collection.jsp

ARC Welcomes MAT Macedonian Airlines

MAT Macedonian Airlines (IN/367) has joined ARC as a participating carrier, effective with sales as of September 3, 2007 (PED 09/09/07).

With headquarters in Skopje, Macedonia in the heart of southeastern Europe, MAT Macedonian Airlines connects the Macedonian cities of Skopje and Ohird to Amsterdam (seasonal), Berlin, Dusseldorf, Istanbul, Hamburg, Rome, Vienna and Zurich. MAT Macedonian Airlines operates one B737-300 and one Bombardier CRJ-900 aircraft.

MAT Macedonian Airlines will be offering ARC-accredited agents a sales commission of 5% on all published fares when at least one IN/367 flight is included in an itinerary. Issuance of MAT documents where IN does not participate in the route is not allowed.

MAT Macedonian Airlines has elected the General Concurrence method of agent appointment whereby all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of the carrier unless specifically advised to the contrary by the carrier. At this time, the carrier accepts cash as the only form of payment through ARC.

For inquiries, reservations, or sales information, contact MAT Macedonian Airlines U.S. Sales Office contacts at:

Picasso Travel
11099 S. La Cienega Blvd.
Suite 210
Los Angeles, CA 90045
Ph: +1.310.645.4400
Fax: +1-310-645-0412

Meridiana Airlines Now Accepts American Express

Effective PED 09/09/07 Meridiana Airlines (191/IG) accepts American Express as a form of payment through ARC.


Credit Card Masking in IAR and in the Back Office System

Effective Thursday, September 20, 2007, IAR and the Back Office System (BOS) file will be enhanced, masking the credit card numbers in the Form of Payment and Fare Calculation fields. The purpose of this enhancement is to comply with the Payment Card Industry (PCI) standards, ARC's Data Security standards and to better protect your data. Credit card numbers displayed in the Form of Payment and Fare Calculation fields will be masked by asterisks except for the last 4-digits of the number. Credit card numbers will be masked by default for all IAR users and unmasked by default for the BOS file with the option to mask.

For detailed information on this enhancement, please refer to ARC News and Announcements on ARC's corporate web site or IAR Help News and Information. If you have any questions, please


Tip of the Week: Holiday/Void Schedule Available Online

The 2007 Holiday Schedule/Void Window Extensions chart has been updated for the current one day void window.

It may be accessed at www.arccorp.com/forms/news/holiday_void_2007.pdf or go to ARC's corporate website at www.arccorp.com and search 2007 Holiday Schedule.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com