Travel Agent Communications

PED 07/22/2007

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Amendment to the IAR Void and Modification Windows

Effective immediately, the second business day for voiding all transactions and for modifying sales transactions has been eliminated from ARC's IAR system.The following summarizes the new void and modification procedures:

  1. All transactions loaded into IAR from the GDS may be voided through the first business day after the issuance of the sale.
  2. All transactions manually entered into IAR may be voided the same day of entry into IAR.
  3. Sales transactions loaded into IAR from the GDS may be modified through the first business day after the issuance of the sale.
  4. Sales transactions manually entered into IAR may be modified the same day of entry into IAR.
  5. Commissions on GDS sales transactions may be modified through the first business day after the issuance of the sale.
  6. Commissions on sales transactions manually entered into IAR may be modified the same day of entry into IAR.

There is no change to the modification window for Refunds, Exchanges, MCOs, Debit Memos, Credit Memos, Recall Commission Statements, and Agent Automated Deduction (AAD) transactions. These transactions can continue to be modified until the submission deadline; 11:59 p.m. EST on Tuesday after the sales report PED. In addition, the void and modification window will remain the same for TASF transactions; 11:59 p.m. EST on Tuesday after the sales report PED.If you have any questions, please contact the Customer Support Center at 703.816.8003 or CSCHelp@arccorp.com.


ARC Welcomes Air Astana

Air Astana (KC/465) has joined ARC as a participating carrier, effective with sales as of July 23, 2007 (PED 07/29/07). With headquarters in Almaty and Astana City, Kazakhstan, Air Astana serves several domestic routes along with service between Bangkok, Dubai, Delhi, Beijing, Seoul, Frankfurt, Amsterdam, London, Moscow, Istanbul and Hanover.

Air Astana will be offering ARC-accredited agents a sales commission of 5% on all published fares. As Air Astana has elected the General Concurrence method of agent appointment, all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of the carrier unless specifically advised to the contrary by the carrier. At this time, the carrier accepts American Express, Visa and cash as forms of payment through ARC.

For inquiries, reservations, or sales information, contact Air Astana's U.S. Sales Office at:

Air Astana
c/o Group Systems America Inc.7777 N. Wickham Road, Suite 12-319
Melbourne, FL 32940
Telephone: 888.855.1557
Fax: 321.735.9441
email: usa.sales@airastana.com
Visit their Web site at http://www.airastana.com

ARC Launches New Specialist Question Pool for Testing

Effective with all testing after July 21, 2007, a new ARC Specialist Question and Answer Pool will be used. ARC Specialist candidates who are planning on testing after July 21 will need the new set of questions for study purposes. The new Specialist Question Pool (Form 26) can be found in the ARC Form Catalog on www.arccorp.com.


Tip of the Week: ARC Online Document Ordering System Passwords

Please remember with ARC's Online Document Ordering System, branch offices and STPs must contact the home office to be assigned their branch or STP login ID and password.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com