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Beginning on July 21, 2007, the second business day for voiding all transactions and for modifying sales transactions will be eliminated from ARC's IAR system.
The following bullets summarize procedures for void and modification of sales transactions that will be effective on July 21, 2007:
There is no change to the modification window for Refunds, Exchanges, MCOs, Debit Memos, Credit Memos, Recall Commission Statements, and Agent Automated Deduction (AAD) transactions. These transactions can continue to be modified until the submission deadline; 11:59 p.m. EST on Tuesday after the sales report PED. In addition, the void and modification window will remain the same for TASF transactions; 11:59 p.m. EST on Tuesday after the sales report PED.
For detailed information on the new void and modification procedures, please refer to IAR Help News and Information.
For inquiries, reservations, or sales information, contact Hong Kong Airlines' U.S. Sales Office at:
Hong Kong Airlines
c/o Group Systems America Inc.
7777 N. Wickham Road, Suite 12-319
Melbourne, FL 32940
For tips on preventing unreported sales go to www.arccorp.com/forms/unreported_sales.pdf.
For assistance, contact the Customer Support Center at 703-816-8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org