ARC & Industry Term Glossary

>
Term Abbr. Definition
#
3-D Secure   Verified by Visa and Master-card Secure Code are online tools offered by Visa and MasterCard that allow online merchants to authenticate the identity of a cardholder through a cardholder-generated personal identification number (PIN) associated with the credit card account. These tools facilitates authentication by providing an interface directly to the credit card issuer to validate the PIN.
A
Accepted   A status assigned to a dispute on a memo that was made by an ARC Accredited Agency. The "accepted" status indicates the ARC participating carrier or supplier approved the dispute.
Accountable Ticket Stock   ARC traffic documents that can have a monetary value associated to it. Also sometimes called Accountable paper documents or paper ARC travel documents.
Accounts Payable AP Money owed by a business to its suppliers shown as a liability on a company's balance sheet.
Accreditation & Database Management ADM The department within ARC that accredits or approves new agents, changes to their status, location, etc.
Accreditation Tool   See accreditation web portal.
Accreditation Web Portal AWP A web-based user interface that enables the customer to create a new entity relationship with ARC, or modify/update existing information like address, phone, ownership etc. AWP provides a self-service system enabling the customer to message, attach needed materials, check status, etc. reducing calls to CCC and Accreditation. The user is prohibited from submitting incomplete requests since the system mandates all mandatory fields be completed prior to submission which also eliminates incomplete requests and follow-up from the analyst. The internal analyst is provided with a dashboard allowing them to create workflows, eliminating need to wait for others to work on the same request, pull reports, communicate electronically with the customer, and electronically send all artifacts to our electronic file cabinet (SmartSearch) upon terminal state (approval, disapproval, withdrawn) of the request.
Address Verification Service AVS A tool offered by American Express, Discover, MasterCard, Visa, JCB, and Diners Club International that allows merchants (including travel agents) to verify that the billing address provided by the customer matches the billing address of the cardholder.
Adjustment Field   An amount override field on the IAR Exchange Support screen that may be used to increase/decrease the amount of the value of an exchange document.
Adjustments   Transaction types that are issued to make adjustments to an ARC Accredited Agency's sales report that have been already processed, or to collect money that is owed on a ticket transaction previously issued and reported.
Administrative/Penalty Fee   A fee assessed by the carrier to process an exchange or refund.
Aerogram   Cost-effective email service linking travel suppliers to the travel agency community. ARC serves as this connecting point, funneling important information from travel suppliers, including airlines, car rental companies, cruise lines, tour operators, hoteliers and more, directly to ARC's distribution list for all ARC-accredited agents.
Agency Business Intelligence Agency BI Web-based analytics tool designed for travel agencies, that provides a single, aggregated view into ticketing data and peer benchmark comparisons, for a quick and easy way to measure revenue and sales performance.
Agency Debit Memo ADM A notice sent from an ARC participating carrier to an ARC Accredited Agency, requiring the ARC Accredited Agency to pay a sum of money to the carrier issuing the debit memo. A frequent reason for the issuance of a debit memo is the non-compliance of an ARC participating carrier's rules relating to a ticket transaction.
Agency List AL Provides a complete, accurate, and up-to-date list of contact information for ARC-accredited Travel Agencies, Corporate Travel Departments and Verified Travel Consultants.
Agency List Pro ALP An interactive online business intelligence tool that is used to identify which ARC-accredited agencies are selling a particular travel market with pinpoint accuracy.
Agency Reason   ARC Accredited Agency's explanation and response to a debit/credit memo or recall commission statement.
Agent Automated Deduction AAD Allows an agent to correct a monetary discrepancy in a previous IAR sales report, up to a maximum of $25.00, in a subsequent IAR sales report (but only if the discrepancy occurred within the previous 12 weeks).
Agent Credit Memo ACM A notice sent to an ARC Accredited Agency from an ARC participating carrier, representing money due to the ARC Accredited Agency from an ARC participating carrier (i.e. commission). See also Credit Memo.
Agent Management Systems AMS A component of the SRM (Sales Reporting Management) user interface (UI). SRM stores agency information which has replaced the Entitlement database.
Agent Reporting Agreement ARA The ARA is an agreement between ARC and Agents and the Agents and ARC Participating Carriers. The ARA addresses the way in which Agents report and settle ARC Traffic Documents through the ARC Settlement Plan and details the rights and obligations of the parties.
Airline Code   The airline code identifies the ARC participating carrier of the ticket transaction.
Airlines Clearing House ACH A non-profit organization founded by the airlines that provides an inexpensive facility for expedited net settling of accounts receivable for over 350 participating airlines and other companies worldwide. Currently, ACH participants have the option of settling their interline billing every seven days (7th, 14th, 21st, 28th).
Airlines for America A4A America's airline trade association. Formerly known as Air Transport Association of America (ATA) and based in Washington, D.C., the association advocates for the U.S. airline industry and deals with matters that have an effect on its member carriers and interline matters (http://airlines.org/).
Airlines Reporting Corporation ARC A leading technology solutions company providing the U.S.-based travel industry with world-class business products, travel agency accreditation services, process and financial management tools, and powerful data analytics. Established in 1984, ARC was founded as a privately held company in response to the Airline Deregulation Act. Becoming fully operational in 1985, ARC began settling financial ticket transactions between airlines and travel agencies (both traditionally and eventually online) and the travel management companies that sell their products to the United States. Growing every year, ARC has come to process close to $90 billion in financial transactions through its secure settlement system, in 2014 alone, for airlines, travel agencies, corporate travel departments, railroads and other travel suppliers.
Airport and Airway Trust Fund   Created by the Airport and Airway Revenue act of 1970 to provide a dedicated source of funding for the aviation system. The trust fund was designed to finance investments in the airport and airway system and, to the extent funds were available, cover the operating costs of the airway system.
American Society of Travel Agents ASTA The world's largest association of travel professionals, members include travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc. They are the leading advocates for travel agents, the travel industry, and the traveling public.
Animal and Plant Health Inspection Tax   A fee is assessed for travel from any international point into the U.S. and Puerto Rico. It is used to fund animal and plant inspections. The APHIS Fee is summarized on an ARC traffic document as a tax code "XA".
Approval Code   A series of characters assigned by a credit card company's authorization system to confirm the approval of an amount to be charged.
ARC Access Manager AAM The ARC tool for internal business users to request access to entitlements throughout the enterprise. The system is designed to automate provisioning where possible and provide and auditable list of access rights for each of those users.
ARC Accredited Agency   Participants in the ARC Accredited Agency program have the authority to directly issue airline and rail tickets through a GDS. ARC Accredited Agencies have access to ARC's first class financial settlement service, as well as to the ARC Accredited Agency Toolkit, which includes ARC's credit card and service fee processing program, marketing and business products and services, and fraud prevention solutions.
ARC Agent's Choice   A web-based tool for processing travel related credit card transactions through ARC. It is part of ARC's Travel Agency Service Fee (TASF) program. It can be used as an alternative or an additional method to using a GDS to process travel-related charges and services fees through ARC.
ARC Cash Deposit Program ACDP One of the three financial instruments that an entity (agency or CTD) can choose from to meet the accreditation financial guarantee requirement. ARC requires the financial guarantee to limit the exposure to loss in the event that an entity fails to remit payments due to ARC or to carriers.
ARC DataXpert Market Intelligence ADXMI A web-based data analysis tool for the air passenger market, designed to help sales departments, marketers, and route planners make informed strategic and tactical decisions. Through a combination of the flight itinerary origin, destination, plating, and marketing carrier and time-on-ground logic, ADXMI provides unique and actionable insight into U.S. point of sale activity.
ARC Generated Refund   A full refund created by ARC that is applied to unapplied void ticket transactions.
ARC Marketplace   A travel agent website providing a variety of commissionable product types, including more than 10,000 destination activities in 1,000 destinations worldwide, as well as airport transfers, car rentals, passport and visa services, and so much more.
ARC Memo Manager AMM An easy way for ARC participating travel professionals and carriers to electronically process and settle debit/credit memos. This application allows processing of all memos, two-way communication, and electronic payments through IAR.
ARC Number ARC# A unique 8-digit ARC location code identifying a specific travel agency, CTD, VTC or CRSP; formerly referred to as Agency Code Number (ACN).
ARC Participating Carrier   An entity that is an airline, rail, or bus. ARC Accredited Agencies and CTDs issue ARC traffic documents on an ARC participating carrier's behalf.
ARC Specialist AS An agent who has received his/her ARC Specialist Certification by taking and passing the ARC Specialist examination and maintained through annual continuing education courses.
ARC Specialist Qualifier ASQ An individual who has passed the ARC Specialist certification exam and demonstrated knowledge of ARC's Area Settlement Plan ASP and reporting and remitting requirements. The ASQ is an agent who has been designated by the Agent's owner or owner officer as the qualifier for the Agent under the terms of the Agent Reporting Agreement ARA. The ASQ designation is dependent on ARC's approval. The purpose of the certification program and a designated "qualifier" is to make certain that ARC Accredited Agencies have at least one 1 person on staff that is knowledgeable about ARC's operations, processing and settlement plan, as well as the reporting and remitting requirements of the ARA. This will help to ensure that each ASQ has the ability to maintain the day-to-day ARC functions for the Agent, including ticketing, sales reporting and ticket stock maintenance. In addition, the ASQ also provides the Agent with someone who is familiar with the ARA and can help the Agent to maintain compliance with the ARA.
ARC Traffic Documents   Industry standard forms and documents (paper and electronic) that ARC may provide to ARC Accredited Agencies that are used for the issuance and processing of travel related services.
ARC's Void and Modification Rules   Rules that define the timeframe which an ARC Accredited Agency has to void or modify a ticket transaction. This timeframe is referred to as the void/modification window.
Area Settlement Plan ASP System administered by ARC which encompasses the distribution and control of airline traffic documents, as well as the processing and settlement services connected with the sale, issuance and settlement of such documents by accredited travel agencies.
Arrival Unknown ARUNK A segment on a ticket transaction where there was an interruption in travel.
Associate Branch   Any Location which is not a single entity with the Home Office, in which the Home Office, or the Entity that owns the Home Office, has any ownership interest. The Home Office has full responsibility for the Associate Branch under this Agreement. The requirements for the Associate Branches are set forth in Section N of the IAH.
Association of Corporate Travel Executives ACTE A global association, comprised of executive-level members in more than 100 countries, ACTE pioneers educational and technological advances that make business travel productive, cost-effective, and straightforward. ACTE advocacy and initiatives continue to support impactful changes in, safety and security, privacy, duty of care and compliance along with traveler productivity that supports global commerce.
Association of Retail Travel Agents ARTA An organization of small and independent travel agents across North America.
Auditors Coupon   Electronic facsimile image of an airline ticket available from ARC's Document Retrieval Service (DRS).
Authorize/Submit Confirmation Submission Screen   A confirmation screen displays all of the confirmation information back to the ARC Accredited Agencyfor their IAR sales report that is submitted.
Automated Clearing House ACH An electronic network for financial transactions in the United States. ACH processes large volumes of credit and debit transactions in batches. ACH credit transfers include direct deposit payroll and vendor payments.
Automated External Defibrillator AED A portable electronic device that treats various cardiac problems through defibrillation, the application of electrical therapy which helps the heart to reestablish an effective rhythm.
Automated Ticket/Boarding Pass ATB ARC provides Automated Tickets and Boarding Passes ATBs to ARC-accredited entities. ATB stock is an automated paper ticket in which each coupon is imprinted individually as required. Tickets are issued and printed on ATB stock using a GDS. The GDS sends that ATB ticket information overnight to ARC and is available in IAR the following day. The data for tickets issued on ATBs may also be manually entered into IAR.
B
Back Office Remarks   A free form manual entry field in IAR that an agency may use to include specific data to interface with their BOS database. An example of use would be to record invoice number and/or client number for reconciliation or to convey information for the front office to the BOS.
Back Office System BOS Accounting, invoicing and customer service software usually used by larger agencies. Frequently used to process and verify the weekly sales report. Types of reports include financial, customer travel patterns, settlement, general ledger, and accounting.
Balance   Original amount a memo was issued for less any payments made.
Bankcards   Credit cards that are issued to consumers by a bank. The bankcard performs one or more services, and allows the consumer to access funds from the consumer's own bank account, or through a credit account. Visa (VI) and MasterCard (CA) are examples of bankcards.
Base Fare   Total amount a carrier charges for each carrier segment plus the fuel surcharge, the dollar amount of the document excluding all taxes, fees and charges.
Billing & Settlement Plan BSP Formerly the Bank Settlement Plan; The IATA equivalent of the ASP (Area Settlement Plan). IATA administers the BSP process for most other countries. BSP is a system designed to facilitate and simplify the selling, reporting and remitting procedures of IATA Accredited Passenger Sales Agents, as well as improve financial control and cash flow for BSP Airlines.
Board of Directors BOD ARC's governing board (our owners) who are representatives from the major carriers.
Boarding Pass   A document produced in connection with an airline ticket, authorizing the passenger to board a specific flight.
Bond   A performance or a financial guaranty bond type issued by a Surety company.
Bondable Amount BA Calculated Liability Amount (CLA), which represents the total amount of liability determined by ARC for an Agency to hold in the form of security (Financial Instrument). The Effective Liability Amount (ELA) is derived by using the CLA, the total of the current primary and any secondary Financial Instrument amount, added buffer amount, and applied threshold values.
Booking Agent Identification   The up-to-6 character code of the booking agent entered on the ticket.
BOS Detail File   A BOS file containing all details for a single transaction for real-time BOS requests, or for multiple transactions for scheduled BOS requests. This file can then be downloaded from IAR to use with an agency's back office accounting system.
BOS Summary File   A BOS file containing a summary list of transactions that can be downloaded from IAR to use with an agency's back office accounting system.
Branch Office   Agency that is located separately from an agency's headquarters/HOL (Home Office Location).
Buffer Zone   The portion of Canada and Mexico which is not more than 225 miles from the nearest point in the Continental United States.
Business Continuity Plan   A plan to continue operations if a place of business is affected by different levels and durations of disaster. Such a plan typically explains how the business would continue its operations or move operations to another location after damage by events like natural disasters, theft, or flooding.
Business Process Improvement BPI A systematic approach to help an organization optimize its underlying processes to achieve more efficient results.
Business to Business B2B Commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer.
Business to Consumer B2C Business or transactions conducted directly between a company and consumers who are the end-users of its products or services.
Business Travel News BTN Leading monthly publication serving the managed business travel market.
C
Cancellation/Administrative Penalty Amount   A fee collected on an unused document when reporting a refund or exchange of a transaction issued with a restricted fare. This fee is applicable based on the fare rules associated with the fare basis code used at the time of original ticketing.
Cardholder   A person/company the credit card was issued to.
Card Identification Codes   An unembossed code available on Visa, MasterCard, American Express, and Discover credit cards and is used to validate that the cardholder has the card in their possession.
Carrier Accounting Tape CAT ARC produced output that provides Carriers with all of the data processed by ARC for a ticketing carrier which is normally used for various Revenue Accounting purposes and is available on CD-ROM or data transmission.
Carrier Code   Either the 2-character alpha numeric code or the 3-digit accounting code assigned to each carrier.
Carrier Credit Card Acceptance Chart   A chart that denotes each ARC participating carriers' acceptance of different credit cards. It identifies any restrictions a carrier may have for accepting a credit card on their behalf. It is located in Section 6 (Credit Card Acceptance Procedures, Credit Card Chargeback Policy, and Risk Management Best Practices) of the Industry Agents' Handbook (IAH).
Carrier Exceptions E A code provided on ARC's Carrier Credit Card Acceptance Chart. It identifies that an ARC participating carrier accepts a specific credit card, however specific exceptions apply.
Carrier Issued Adjustment   Adjustments issued by ARC participating carriers to ARC Accredited Agencies (See also adjustments).
Carrier Number   A three (3)-digit numeric code that identifies the validating carrier that issued the memo.
Carrier "Online" Cards   Issued by a carrier for use typically only by that carrier. These cards typically start with a number 2.
Carrier Segment Fee   The fee a carrier charges for each segment in a ticket itinerary.
Carrier Services Agreement CSA The CSA is an agreement between ARC and the Carrier that addresses the services offered by ARC for the processing and settlement of transactions issued on ARC Traffic Documents by ARC-accredited agents on behalf of a Carrier. It also details the rights and obligations of the parties to the agreement.
Carrier/Supplier Information   A section on the ARC Memo Manager (AMM) Memo Details page that provides the carrier or supplier's contact information.
Carrier/Supplier Reason   A reason provided by an ARC participating carrier or supplier for the issuance of a memo.
Cash Reserve Requirement CRR Equals to carrier's gross cash sales over the most recent 4 weeks and the amount they are required to maintain as Financial Instrument with ARC.
Cash Security Deposit CSD Cash Deposit made directly to ARC as an alternative to a bond or letter of credit as their Financial Instrument of choice.
Cash Security Deposit Agreement CSDA An ARC authorized/notarized document which is submitted by the Agent when they elect a CSD as their Financial Instrument of choice. A CSD is one of the three types of Financial Instruments an Agent may use to meet the ARA requirements.
Centralized Service Location CSL A centralized service location ("CSL") is an authorized independent or branch office location whose primary purpose is to allow Agent to directly provide, or to use another ARC-accredited travel agent to provide, travel services to a specified corporate account or web site account at an approved centralized location. The CSL will not serve the general public and the office or space where the CSL is located must not be open and accessible to the general public and it must not be identified as a retail travel agency.
Certificate Number   Associated with a promotional, marketing, or discount certificate issued by a carrier that reduces the fare. A certificate is not an accountable document or part of an exchange transaction. Also see 'Type A Certificate'.
Chargeback   The return of funds by the credit card merchant to a customer when a customer disputes a charge on his or her credit card statement. When a chargeback occurs for a ticket transaction that was processed through ARC, and the chargeback can't be reversed via documentation supporting the transaction, the ARC participating carrier will invoice the sale and any associated fees back to the ARC Accredited Agency.
Check Digit   A traffic document number that consists of a 3-digit carrier accounting code, a 10-digit form code, a serial number, and a check digit. The Modulus 7 check digit routine is used for Standard Traffic Document Ticket Numbers and is calculated by dividing the ticket number by seven and declaring the remainder as the check digit. This calculation routine improves the accuracy of data input.
City Pair Report   Provides a market-level analysis of selected origin and destination airport pairs, including key metrics across airfares, policies and airline performance. With data points specific to the corporate market, City Pair Report helps you better understand influencers on air travel to enhance travel program strategy, fine-tune policies and identify opportunities with suppliers.
Class of Service   The 1 or 2-character code indicating the class of service for an itinerary segment.
Closed   A status assigned by ARC Memo Manager (AMM) to memos that have been resolved.
Commission Amount   Total dollar value of monies, if any, owed by a ticketing carrier to an entity selling on its behalf.
Commission Penalty   Field on the IAR Exchange Summary screen that reflects the sum of the individual commission on cancellation penalty amounts of all old documents in a single exchange transaction.
Common Control CC Two or more ARC accredited entities owned and/or controlled by the same Entity or Entities (persons, companies, etc.).
Compensatory Fee   A fee assessed for each dishonored draft for payment of a weekly sales report. It is used to defray the processing costs associated with the handling of a dishonored draft and the interest expense.
Computer Reservation System CRS Used for the reservations of a particular airline and interfaces with a global distribution system (GDS) which supports travel agencies and other distribution channels in making reservations for most major airlines in a single system.
Confirmation Number   The 10-digit number of the last ticket in a conjunctive ticket set (excluding the ticket's check-digit)
Conjunction Ticket Document Number   A ticket issued to a passenger concurrently with another ticket(s) which together constitute a single contract of carriage. A single ticket/document number may contain up to 4 segments. For tickets/documents with more than 4 segments of travel, a conjunction ticket is required to continue the itinerary. The 'thru' indicator field in IAR is populated with the last 3 digits of the highest document number. A conjunction ticket set may consist of up to 6 individual ticket numbers.
Consolidated Agent CA An agency that participates in ARC's CA (Consolidated Agent) draft program. ARC's CA Draft Program combines all amounts due by the Agency's HOL and their branches to create one weekly net draft to the HOL's bank account. In the instances of credit amounts, this amount is also combined and credited to the Agency's HOL and their branches. Also, as a part of this program, participants receive a weekly Consolidated Agent report which details the financial settlement activity for all subordinate locations.
Continental United States CONUS The area of the United States of America comprising the 48 states south of Canada and north of Mexico (known as the "lower 48 states") and the District of Columbia. The Continental United States does not include Alaska, the state of Hawaii, or any other territories under the control of the United States.
Corporate Travel Advisory Board CTAB The board is comprised of Corporate Travel Managers, representing major US and internationally-based corporations. It advises and engages with the ARC Leadership Team to assist the company in developing unique, industry-leading products and services; help make strategic decisions; and build stronger business relationships.
Corporate Travel Department CTD An approved entity which is not subject to the jurisdiction of the United States court system at the federal, state or local level and/or otherwise enjoys the legal status of sovereign immunity under U.S. federal, state, local, or municipal law. This may include an international organization or an agency of a federal, state or local government, or a branch or division thereof, which purchases Carrier transportation and ancillary services for its own officials, officers, employees, staff, who are directly engaged in the operation and support of the official functions of the international organization, or the federal, state or local governmental agency or entity for which the CTD has been accredited by ARC. The CTD is not intended to be a retail seller or supplier of Carrier transportation and services to the general public. The CTD shall not solicit customers, or advertise or promote its services or operations to retail customers, the general public, other businesses and entities, or other governmental entities. The entity seeking accreditation as a CTD must be a legally recognized international organization or governmental entity, or a branch, agency or division thereof, under applicable U.S. federal, state, local or municipal law.
Correspondence   A message that is added to a specific memo through ARC Memo Manager (AMM). It is sent and received externally or internally within an ARC Accredited Agency's agency.
Coupon   A carrier ticket portion that bears the notion "good for passage", or in the case of an electronic ticket, the electronic coupon indicates the particular places a passenger is entitled to be carried.
Coupon 1   Line identifier for the first itinerary segment of a ticket/document.
Coupon 2   Line identifier for the second itinerary segment of a ticket/document.
Coupon 3   Line identifier for the third itinerary segment of a ticket/document.
Coupon 4   Line identifier for the fourth itinerary segment of a ticket/document.
Coupon Use Indicator CPUI A code that indicates the status of each flight/value coupon for a ticket transaction. Valid codes are:
B – Boarding Pass only
F – Coupon used for air or surface transportation
S – Surface transportation arrival unknown (ARUNK)
R – Refunded coupon
V – Void (unused) coupon or a non-print ATB coupon
A space – Coupon cannot exist for the ticket/document.
Credit Amount   A credit to an ARC Accredited Agency's bank account when an ARC Accredited Agency's total commissions exceed their total cash sales for a sales report period. The ARC Accredited Agency's net remittance will be a negative amount.
Credit Card   A payment made via a credit card number that was issued to a users by a bank or credit card company. It allows the cardholder to pay for goods and/or services based on the cardholder's promise to pay at a later date.
Credit Card Acceptance Code   Codes used on the Carrier Credit Card Acceptance Chart to identify the restrictions and exceptions an ARC participating carrier may place on ARC Accredited Agencies when accepting credit cards on their behalf.
Credit Card Acceptance Code - Code 1   A code 1 provided on ARC's Carrier Credit Acceptance Chart that indicates the credit card is only valid for air transportation.
Credit Card Acceptance Code - Code 2   A code 2 provided on ARC's Carrier Credit Acceptance Chart indicates at least one (1) segment must be routed on the ARC participating carrier the ARC Accredited Agency is ticketing for.
Credit Card Acceptance Code - Code 3   A code 3 provided on ARC's Carrier Credit Acceptance Chart indicates at least one (1) segment must be routed on the ARC participating carrier the ARC Accredited Agency is ticketing for. In addition, it is valid for air transportation only.
Credit Card Acceptance Code - Code 4   A code 4 provided on ARC's Carrier Credit Acceptance Chart indicates 50% or more of all of the segments must be routed on the ARC participating carrier the ARC Accredited Agency is ticketing for.
Credit Card Acceptance Code - Code 5   A code 5 provided on ARC's Carrier Credit Acceptance Chart indicates 25% or more of the total fare value of the ticket transaction must be routed on the ARC participating carrier the ARC Accredited Agency is ticketing for.
Credit Card Acceptance Code - Code 6   A code 6 provided on ARC's Carrier Credit Acceptance Chart indicates 50% or more of the total fare value of the ticket transaction must be routed on the ARC participating carrier the ARC Accredited Agency is ticketing for.
Credit Card Acceptance Code - Code 7   A code 7 provided on ARC's Carrier Credit Acceptance Chart indicates 50% or more of the total fare value of the ticket transaction must be routed on the ARC participating carrier the ARC Accredited Agency is ticketing for. In addition, it is valid for air transportation only.
Credit Card Acceptance Code - Code 8   A code 8 provided on ARC's Carrier Credit Acceptance Char indicates it is a miscellaneous code that an ARC participating carrier can use at their discretion.
Credit Card Acceptance Code - Code NR   A code NR provided on ARC's Carrier Credit Acceptance Chart indicates there are no restrictions for the use of the credit card.
Credit Card Chargeback   The return of funds from a merchant to a cardholder after the customer successfully disputes an item on his or her credit card statement. When a chargeback occurs, the ARC participating carrier will invoice the sale and any associated fees back to the ARC Accredited Agency.
Credit Card Chargeback Policy   A policy designed to protect ARC Accredited Agencies from the liability of a chargeback when the required documentation is obtained. When accepting credit card as a form of payment for transaction, the policy states all ARC Accredited Agencies must follow ARC's Credit Card Acceptance Procedures. In addition, in order to receive a shift of liability in the event of a fraud chargeback, an ARC Accredited Agency provide a signed and imprinted credit card charge form or have a Limited Power of Attorney Agreement (this is applicable to UATP and carrier "on-line" credit cards only).
Credit Card Indicator   A 2-character credit card contractor code that identifies the credit card form of payment for a ticket transaction.
Credit Card Security Codes   A security code available on Visa, MasterCard, American Express, and Discover credit cards and is used to validate the credit card account when the credit card is not present (i.e. online transactions).
Credit Memo   A notice sent to an ARC Accredited Agency from an ARC participating carrier, representing money due to the ARC Accredited Agency from an ARC participating carrier (i.e. commission).
Currency Code   The 3-character ISO code equivalent to the currency collected for payment of the ticket.
Current Balance   Original amount of a memo, less any partial payments that were made by the ARC Accredited Agency or any adjustments that were made by the ARC participating carrier.
Customer Care Center CCC A phone-based customer service available to assist customers with any My ARC or ARC related issues or questions. The Customer Care Center operates 9:00am – 9:00pm ET Monday and Tuesday and 9:00am – 7:30pm ET Wednesday through Friday. You may reach the CCC at +1 855.816.8003. If you are located in Puerto Rico, please call 1.800.328.0032. You can also reach the CCC via email at CCCHelp@arccorp.com.
Customer Relationship Management CRM A system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. At ARC the tool used for these processes is Microsoft's CRM software.
D
Date of Issue   The date a ticket transaction was issued by an ARC Accredited Agency. The format is DDMMMYY.
Date of Refund   The date a transaction is refunded
Debit Memo   A notice sent from an ARC participating carrier to an ARC Accredited Agency, requiring the ARC Accredited Agency to pay a sum of money to the carrier issuing the debit memo. A frequent reason for the issuance of a debit memo is the non-compliance of an ARC participating carrier's rules relating to a ticket transaction.
Debit Memo Working Group DMWG A working group with representatives from agencies, airlines, GDSs, and industry partners working to address the root causes of debit memos and to reduce invalid debit memos. The working group began in January 2013 and meets regularly to address key debit memo issues.
Destination Airport Code   The 3-digit airport or city code for the point of disembarkation of a segment.
Destination Marketing Organization DMO A destination marketing organization or convention and visitor bureau promotes a town, city, region, or country in order to increase the number of visitors. It promotes the development and marketing of a destination, focusing on convention sales, tourism marketing, and services.
Direct Data Solutions DDS Provides the travel industry with timely, accurate and cost-effective access to global airline market data. Built from the travel agency sales data aggregated from ARC and IATA's financial settlement systems and ticket sales, this compilation of data helps industry professionals make strategic and tactical decisions.
Discount Certificate Voucher   A voucher issued by ARC participating carriers that grants permission to ARC Accredited Agencies, to issue a ticket transaction at a discounted price.
Dispute   An action taken by an ARC Accredited Agency to challenge the issuance of memo.
Document Number/Document #   A unique number assigned to a traffic document at time of issuance (also known as a ticket number). The full document number consists of the 3-digit carrier accounting code, the 10-digit form code and serial number and the check digit.
Document Ordering System DOS A web based tool enabling travel professionals to order a variety of travel related items and printed materials online. In addition, travel professionals are able to manage and view their order history.
Document Retrieval Service DRS A free, secure, paperless record-keeping system provided by ARC that delivers immediate online access to more than three years of ARC ticketing data.
Document Retrieval Service Security Manager   DRS administrator that manages the DRS user accounts for the ARC Accredited Agency, including creating, maintaining, and deleting user accounts.
Document Type   Refers to the type of document. Document types include: Miscellaneous Charges Order [MCO], Tour Order, Prepaid Ticket Advice, Manually Added Document, Debit Memo, Credit Memo, Recall Commission, Credit Payment Memo, Paper and Electronic Ticket [E-Ticket].
Doing Business As DBA A "DBA" (also shown as "dba") is an operating name used by some businesses, that is different from the business' legal name, or the officially registered name of the LLC or corporation. Depending on the state where the business is location, a "DBA" may also be referred to as an Assumed Name; Trade names; or fictitious name. For consumer protection purposes, many U.S. jurisdictions require businesses to register "DBAs" and fictitious names. This may also reduce the possibility of two local businesses operating under the same name.
Domestic Air Transportation   If the number of countries represented by the transportation locations (aka airport or city codes) represented in the stopover city pairs (disregarding intermediate stops or through cities) of a transaction or complete itinerary equals 1 the itinerary is domestic, otherwise it is international.
Draft Amount   The net remittance amount ARC will draft from an ARC Accredited Agency's bank account. It is the amount that is owed to ARC's participating carriers during a sales report period.
E
Electronic Credit Card Billing ECCB A sub-system of the Area Settlement Plan ASP for accelerated billing of credit card sales permitting merchants carriers to obtain payment faster and take advantage of lower discount rates tied to the timeliness of a transaction. ECCB is a process designed to bill credit cards sales transactions daily. Credit card sales transactions issued through an ARC Accredited Agency's GDS are received by ARC, processed and transmitted to the credit cards companies on a daily basis.
Electronic Funds Transfer EFT The electronic exchange, transfer of money from one account to another, either within a single financial institution or across multiple institutions, through computer-based systems.
Electronic Miscellaneous Document EMD Designed to be an electronic replacement of miscellaneous and paper documents (MCOs, Tour Orders, and PTAs). EMD transactions may be used for ancillary services such as seat assignments, pre-paid meals, baggage, transporting pets, purchase of airline merchandise, etc. Also they may be used for financial purposes such as deposits, charging airline ticket change fees, retaining refundable balances for future transactions. There are two types of EMDs: an EMD-S (Standalone EMD) which is used independent of a ticket for services such as ground transportation, deposits and residual value; and an EMD-A (Associated EMD) which must reference an E-ticket issued In connection with the EMD-A. Each EMD-A coupon is linked to one flight coupon of a ticket and is considered used once the associated ET flight coupon is used.
Electronic Office EO An ARC Accredited Agency that only issues ARC traffic documents in an electronic format. They are not permitted to order, store, or issue ARC traffic documents (paper tickets).
Electronic Settlement Authorization Code ESAC An ARC participating carrier authorization code that must be obtained by an ARC Accredited Agency when refunding, exchanging, or voiding an electronic ticket.
Electronic Settlement Authorization Code Source   When an E-ticket is voided through a GDS or in IAR, the carrier's e-ticket database is updated with a status of void and the carrier assigns an ESAC. This void status and ESAC are then loaded to IAR. This process keeps the Carrier's e-ticket database and IAR in sync.
Electronic Ticket (E-Ticket) ETKT Refers to travel transactions purchased and used without issuance of paper flight coupons to the passenger.
Electronic Ticket Indicator   An indicator to identify if a ticket transaction is an electronic ticket transaction or not.
Endorsements/Restrictions   Remarks area of a ticket provided to ensure common understanding between the passenger and carrier when a fare carries any special information or restrictive conditions relating to the use of either the complete ticket or any of its coupons.
Entity Specific Information   A section on the ARC Memo Manger (AMM) Memo Details page that provides six (6) additional data fields, also known as "Flex Fields". These additional fields are customizable allowing an ARC Accredited Agency to provide additional data or information that is not standard on a memo.
Entry Date   The date a ticket transaction was entered or loaded into IAR. The format is DDMMMYY.
Equivalent Amount   The value of the ticket in the currency of payment collected. This field is only completed when travel originates outside of the US and the fare is issued in a currency other than USD.
Error Code   A transaction that has one or more errors in its data receives the status code of "E".
Error Status   A code of "E" is assigned in IAR to a transaction identified as containing an IAR- identified error. A transaction with an error status will not/cannot be reported to the issuing carrier until the error is cleared.
Essential Air Service EAS A U.S. government program enacted to guarantee that small communities in the U.S., which, prior to deregulation, were served by certificate airlines, maintained commercial service. Its aim is to maintain a minimal level of scheduled air service to these communities that otherwise would not be profitable. The U.S. Department of Transportation (DOT) subsidize airlines to serve rural communities across the country that otherwise would not receive any scheduled air service.
Exception Transactions   Transactions that cannot be processed by IAR (such as refund or exchange documents more than 13 months old, exchanges with old documents issued from a non-affiliated travel agency, etc). Any transaction that cannot be processed in IAR must be reported directly to the validating carrier for handling.
Exchange New Documents   Field on the IAR Financial Details screen used to add a new document(s) to an exchange.
Exchange Old Documents   Field on the IAR Financial Details screen used to add an old document(s) to an exchange. Check the 'Exchange All' box to use all coupons in the exchange, leave unchecked for a partial exchange.
Exchange Summary Screen   A screen in IAR for exchange transactions that provides a summary of the exchange transaction.
Exchange Support Screen   A screen in IAR for exchange transactions that provides financial coupon information of the old document that is being exchanged for a new document.
Exchange Transaction   An exchange is the return of an unused coupon for another. It is the exchange of an old ARC traffic document for a new ARC traffic document.
Exchange with a "lose-it" Amount   An exchange transaction that results in a residual value. The ARC participating carrier instructs the ARC Accredited Agency not to issue a refund to their client for the residual value, nor is the ARC Accredited Agency permitted to issue the residual value on a MCO. As a result the residual amount is lost.
Exchange with a Refund   An exchange of an ARC traffic document for another ARC traffic document that results in money that is owed to the client. This occurs when the total cost of the new document is less than the total cost of the old document.
Exchange with a Residual Value on a Miscellaneous Change Order   An exchange with a residual value on a MCO is an exchange transaction that has the residual value of the exchange transaction placed on a MCO. The MCO is provided by the ARC Accredited Agency to the client for future use.
Exchange with an Add Collect   An exchange with an add collect is the exchange of an ARC traffic document for another ARC traffic document that results in money that is owed from the ARC Accredited Agency's client. This occurs when the new document is more than the old document or it can occur if an administrative penalty fee is applied to the exchange transaction.
Extended Pay   A field associated with the Form of Payment to indicate whether the customer prefers an extended payment option when using an American Express or Carte Blanch credit card.
Extract Date   The date when data for a transaction is made available to a carrier.
Extraction Transform Load   "Three database functions that are combined into one tool to pull data out of one database and place it into another database. Extract is the process of reading data from a database.
In computing, Extract, Transform and Load (ETL) refers to a process in database usage and especially in data warehousing that:
1. Extracts data from homogeneous or heterogeneous data sources
2. Transforms the data for storing it in proper format or structure for querying and analysis purpose
3. Loads it into the final target (database, more specifically, operational data store, data mart, or data warehouse)

Usually all the three phases execute in parallel since the data extraction takes time, so while the data is being pulled another transformation process executes, processing the already received data and prepares the data for loading and as soon as there is some data ready to be loaded into the target, the data loading kicks off without waiting for the completion of the previous phases.

ETL systems commonly integrate data from multiple applications (systems), typically developed and supported by different vendors or hosted on separate computer hardware. The disparate systems containing the original data are frequently managed and operated by different employees. For example, a cost accounting system may combine data from payroll, sales, and purchasing.
F
Family Medical Leave Act FMLA Provides eligible employees with a right to leave, health insurance benefits and, with some limited exceptions, job restoration.
Fare   The sum of all of the carrier segment fees in a ticket transaction plus the fuel surcharges.
Fare Amount   The total of the base fare plus tax amounts. The fare is filed in the currency of travel.
Fare Basis Code   An alpha or alphanumeric code used by ARC's participating carriers to identify a fare type and the rules associated with the fare of a ticket transaction.
Fare Basis/Ticket Indicator   A series of characters defining the entitlement of the passenger based on the fare charged and type of discount applied.
Fare Calculation   The details of the fare construction breakdown as displayed on the document image that represents a summary of the price components used to determine the total fare of the document.
Fare Calculation Area   A fare calculation is a summary of the price components that were used to determine the total fare/cost of a ticket transaction.
Fare Calculation Pricing Indicator FCPI A code to show the method of calculating the fare, as entered on the ticket and determined by the System Provider.
Fare Ladder   The section of an ARC traffic document that contains a ticket transaction's base fare, taxes, and the total cost of the ticket transaction.
FareSight   Offering the most comprehensive airline ticketing data available on the market, FareSight provides critical metrics for optimizing your air travel program, through analysis of your company's traveler patterns and average fares as compared to either the corporate or overall market, and identifying potential cost saving opportunities.
Federal Aviation Act   An act of the U.S. Congress that created the Federal Aviation Agency (later the Federal Aviation Administration or the FAA). The act empowered the FAA to oversee and regulate the safety of the airline industry and the use of American airspace by both military and civilian aircraft.
Federal Aviation Administration FAA An agency of the U.S. Department of Transportation (DOT) that has authority to regulate and oversee all aspects of American civil aviation.
File Transfer Protocol FTP A standard network protocol used to transfer computer files from one host to another host over a TCP-based network, such as the Internet. FTP is built on a client-server architecture and uses separate control and data connections between the client and the server.
Financial Details Screen   A screen in IAR that provides the financial information for the sales transaction. This includes the fare, taxes, commission, form of payment, and additional ticketing information, such as fare calculation and the service carrier identification.
Financial Instrument   A Financial Instrument is used as a guarantee to cover any amounts that are owed from an ARC Accredited Agency to an ARC participating Carrier and/or ARC itself; after the Termination or Voluntary Deletion of a participating Agency. Acceptable forms of Financial Instruments are Bonds, Letters of Credits (LOC), and Cash Security Deposits (CSDs).
Financial Instrument Management System FIMS An application that is the solution for handling the Financial Instruments required by ARC for participation by Agents in the Core Settlement Product; and is a component of the Sales Reporting Management System (SRM).
Flight Departure Time   The local flight departure time displayed in an itinerary as published in an airline's current schedule based on the 24-hour clock or expressed as A for AM and P for PM.
Flight Number   A flight number, when combined with the name of the airline and the date, identifies a particular leg or segment of a travel itinerary.
Flown and Refunded   A scenario that describes a ticket transaction that was refunded, though the actual ticket was used by the passenger.
Form of Payment FOP Indicates the type of payment that is used to pay for a ticket transaction. Valid forms of payment include, cash, credit card, or check.
Form of Payment Account Number   Payment card account number associated with the form of payment.
Form of Payment Amount   The value corresponding to the type of payment in for the form of payment on a travel document.
Form of Payment Type   A designation of the Form of Payment identifying the type of payment and the credit card code and the credit card contractor number when applicable.
Fuel Surcharge   A charge that reflects the fluctuating price of oil and jet fuel. It is applied to all airline tickets for all passengers and is intended to help cover the excessive fuel expenses.
Full Exchange   An even exchange is the exchange of all available coupons in an ARC traffic document for another.
Full Refund   A full refund is the return of all coupons of a ticket transaction.
G
GDS Granted Access   A section on the ARC Memo Manager (AMM) Memo Details page that provides a list of GDSs that can be assigned access to a memo.
General Concurrence   A category of carrier appointment of an agent under the ARA in which an ARC participating Carrier elects to appoint all agents that appear on the ARC Agency List.
Global Business Travel Association GBTA A global membership organization providing education, information and advocacy for business travel management professionals (http://www.gbta.org).
Global Distribution System GDS A computerized reservation network used as a single point of access for issuing airline tickets, viewing airline schedules, booking airline seats, reserving hotel rooms and rental cars, and providing other travel-related services. Also known as System Provider.
Global Distribution System Modify   A modify ticket transaction that is performed in the GDS.
Global Distribution System Void   A void ticket transaction that is performed in the GDS.
H
Home Office Location HOL an ARC Accredited Agency location that has one or more branch or associate branch locations.
  • Branch locations are defined as; any location that is wholly owned by the Agent's Home Office as a single entity, which has full responsibility for the Branch under this Agreement
  • Associate branch is any Location which is not a single entity with the Home Office, in which the Home Office, or the Entity that owns the Home Office, has any ownership interest.
I
IAR Adjustment   An adjustment that is made in IAR to accommodate a residual value for an exchange transaction that is not being returned to the ARC Accredited Agency's client or that is not being issued on a MCO.
IAR Back Office System   A reconciliation tool that allows an ARC Accredited Agency to create/download transaction files from IAR that interface with their own accounting systems. This allows an ARC Accredited Agency to audit their financial information and identify any discrepancies (e.g., net cash, net credit, and net remittance).
IAR Back Office System Detail File   A file containing a specific ticket transaction in IAR for a specified ARC number and Period Ending Date (PED).
IAR Back Office System Internet File   A file that is scheduled to be available at another date and time.
IAR Back Office System Summary File   A file that contains a list of ticket transactions issued by an ARC Accredited Agency for a specified ARC number and Period Ending Date (PED).
IAR Bank Account   A bank account designated by ARC Accredited Agencies for the drafting or crediting of an IAR net remittance amount.
IAR Changes   Indicate whether a ticket transaction was modified in IAR. If the document has been modified in IAR, a "P" indicator is displayed if it is a pricing field changed. If it is a non-pricing field change, a "N" indicator is displayed. The field is blank if no modifications were made.
IAR Modify   A modify ticket transaction that is performed in IAR.
IAR Net Remittance   An ARC Accredited Agency's total cash sales less total commissions for a sales report period.
IAR Payments   Payments that are processed through ARC Memo Manager (AMM).
IAR Sales Report   A report that contains an ARC Accredited Agency's ticket transactions issued during a sales report period.
IAR Settled Date   The date a memo is settled through ARC's Interactive Agent Reporting (IAR) sales report.
IAR System   ARC's electronic reporting system that provides the functionality of reporting sales, refunds, exchanges, and adjustment transactions issued by an ARC participating agency.
IAR Void   A void ticket transaction that is performed in IAR.
IAR Void Date   The date a ticket transaction was voided in IAR.
IATA Currency Clearing Service ICCS ICCS is the global cash management service that enables airline Treasurers to centrally control and repatriate their world-wide sales funds. It is currently used by over 320 airlines of varying sizes.
Identity Manager IDM "An ARC tool used to manage an employee's work items. The tool allows users to manage approvals, requests, remediation, and attestations. The dashboard allows users to see:
  • Number of failed login attempts since the last login (if set by policy). Failures may represent incorrect password attempts or failed answers to authentication questions.
  • Notification that your password is due to expire (if set by policy)
  • Number of outstanding requests waiting for approval. Click the link to view and manage approvals.
  • Number of outstanding attestation and exception reviews. Click the link to go to the Attestations area.
  • Number of current requests. Click the link to view and manage requests.
  • Indication of whether delegation is enabled or disabled. (If enabled, another user or manager is currently responsible for your work items.) To view or change delegation status, click the Delegations link."
Immigration Fee   A fee assessed for travel from any international point into the U.S., Puerto Rico, Guam and the U.S. Virgin Island. It is used to fund immigration services. The Immigration Fee is summarized on an ARC traffic document as a tax code "XY".
In Connection With   The primary document number associated with the issuance of an MCO (miscellaneous charges order).
Inactive   A status assigned by ARC Memo Manager (AMM) to memos that have reached their age limit. Each ARC participating carrier will set an age limit for their memos. If no action is taken on a memo by an ARC Accredited Agency once the age limit is reached, the memo will go into an inactive status. When in an inactive status, no action, such as paying the memo, can be taken by the ARC Accredited Agency.
Independent Location   An ARC Accredited Agency location that does not have branch or associate branch locations.
Industry Agents' Handbook IAH The Handbook includes general information and operational requirements from ARC, as well as rules and instructions supplied by Carriers (all referred to here as Content). The Handbook provides the user with information about ARC and the Carriers that will assist them in operating their business and help them comply with industry instructions and rules. An electronic copy of the Handbook is available at http://www.arccorp.com.
Initial Data   Ticket transactions that have not been processed or settled in IAR. These ticket transactions are in an ARC Accredited Agency's IAR sales report before the IAR sales report has been submitted.
Interactive Agent Reporting IAR Electronic Reporting System for Agents to Report Sales Activity.
International Air Transport Association IATA An organization that helps to formulate industry policy and maintains standards with regard to air transportation, e.g., ticketing, baggage handling. http://www.iata.org/
International Air Transportation   Transportation between a point in the United States and a point outside the United States (also between other foreign countries).
International Airlines Travel Agent Network IATAN A department within IATA and has been servicing all aspects of the US Travel and Tourism industry for more than 20 years. IATAN offers global recognition and global reach, which no other accreditation program can.
International Code   This field indicates whether a ticket transaction is for international or domestic travel. If this field is populated with an "X", it indicates international travel. If the field is blank, it indicates domestic travel.
International Indicator   The code that identifies if a ticket is a domestic ticket transaction or an international ticket transaction. The values are "D" for a domestic ticket transaction and an "I" for an international ticket transaction.
International Indicator Code   This code indicates whether a ticket transaction is for international or domestic travel. An "I", it indicates international travel, while a blank indicates domestic travel.
International Organization for Standardization ISO ISO is an independent, non-governmental membership organization and the world's largest developer of voluntary International Standards. ISO assigns and maintains information such as country codes. http://www.iso.org
International Sale Code   A code used to indicate where the sale and the issuance of a ticket took place in relation to the country of commencement of international transportation.
International Sale Indicator   A 4-character code to indicate where the sale and the issuance of the ticket took place in relation to the country of commencement of international travel. Valid codes include: SITI - sold In/Ticketed In, SITO - Sold In/Ticketed Out, SOTI - Sold Out/Ticketed In, SOTO - Sold Out/Ticketed Out, [ ] Blank.
Internet Sales Summary ISS A tool giving AC accredited agents access to two years of an agency's weekly sales summary reports. Using ISS, participants can view a summary of their settled sales (approved and submitted) online.
Issue Date   The date a memo was issued by an ARC participating carrier or supplier.
Issued Adjustment   Adjustments initiated and issued by ARC Accredited Agencies to make an adjustment or a correction to an ARC Accredited Agency's weekly sales report that has been processed. When issuing an adjustment transaction, an ARC Accredited Agency will use an Agent Automated Deduction (AAD) form or a Sales Summary Adjustment Request (SSAR).
Item Type   A DRS action that allows an ARC Accredited Agency to open and display an image of a specified document type for a ticket transaction in an Automated Ticket and Boarding Pass (ATB) format.
Itinerary   A plan for travel or a sequence of travel destinations.
Itinerary Detail   The industry standard for agency point of sale business intelligence by providing detailed, segment level information for all settled transactions, including refunds and exchanges, on ARC-participating carriers. Carriers can leverage the data included for route and network planning, revenue and yield management, and various sales and marketing activities.
Itinerary/Endorsements Screen   The screen in IAR that contains the itinerary and endorsements information for a sales transaction.
J
Joint Advisory Board of the Agent Reporting Agreement JABARA An advisory board made up of agent and carrier representatives who review matters relating to the ARC Reporting Agreements that may have an impact on travel agents, in general.
L
Last Correspondence   A field on the ARC Memo Manager (AMM) Summary page that shows who was the last to correspond on a memo. Correspondence can be received from the ARC participating carrier, ARC Accredited Agency or GDS.
Last Modification Date   The date a memo was last modified or changed.
Learning Management System LMS A catalog of recorded online webinars that helps employees at ARC take training courses related to various work and personality related topics.
Letter of Credit LOC A guarantee of payment issued by a bank on behalf of the bank's client (Agent) that is used as "payment" should the client fail to fulfill a contractual commitment with a third party (ARC) and as long as certain conditions are met by the third party.
Level of Effort LOE An estimation process that carries an 80% confidence rate; the final cost will be within the range of the estimate by 20% in either direction (i.e. less than or greater than). An estimate is formulated from a combination of high level requirements, a business process diagram, wireframe (optional UI sample), and LOE diagram (conceptual diagram).
Level of Effort (T-Shirt) T-Shirt An estimation process that carries a 50% confidence rate; the final cost will be within the range of the estimate by 50% in either direction. An estimate is formulated using a similar process to the LOE or a Request Summary (basic request details).
Limited Liability Corporation LLC A Limited Liability Company (LLC) is a business structure allowed by state statute. Each state has different regulations and requirements for LLCs. An LLC is a hybrid type of legal structure that may provide the limited liability features of a corporation and the tax efficiencies and operational flexibility of a partnership.
The "owners" of an LLC are referred to as "members." Depending on the state, the members can consist of a single individual (one owner), two or more individuals, corporations or other LLCs.
Limited Power of Attorney Agreement   An agreement between an ARC Accredited Agency and their client. It grants the ARC Accredited Agency to issue ticket transactions on behalf of the client using the client's credit card for a specified period of time.
List Type   A screen view option on the IAR home page. It allows an ARC Accredited Agency to view the IAR home page in a financial summary, financial detail, transaction count, and a transaction and status count view. The list type options include LS - Financial Summary, LF - Financial Detail, TC - Total Counts, and LC - List Counts.
Load Date   The date a memo was loaded into ARC Memo Manager (AMM).
Location   A place of business operated by an ARC Accredited Agency that is both approved by ARC and on the ARC Agency List. Location types include independent, Home Office (HOL), branch, and Associate Branch.
M
Manage Agency Ownership Information   One component of ARC's overall database called ASR (Agency Sales Reporting). MAOI stores ownership information that replaces the Entitlement database.
Management Qualifier MQ The appointed Agent or Agent employee responsible for Agency's operations.
Market Locator   A web-based data analysis tool representing the U.S. consumer air passenger market that is designed to help marketers and planners make informed strategic and tactical decisions that optimize marketing spend.
Maximum Supply Allowance   The maximum number of accountable ARC traffic documents an ARC Accredited Agency is allowed to have in inventory for each accountable ARC traffic document type. The maximum amount is a 3-month supply.
Memo Activity   A section on the ARC Memo Manager (AMM) Memo Summary page. It provides ARC Accredited Agencies access and information to open memos by their memo activity. Memo activities include correspondence in the last 10 days, disputed, nearly aged, and payment pending.
Memo Aging   A section on the ARC Memo Manager (AMM) Memo Summary page. It provides ARC Accredited Agencies access and information to open memos by their age range. Memo age ranges include: 91+days, 61-90 days, 31-60 days, and 0-30 days.
Memo Analyzer   A business intelligence tool that provides insight into memo and ticketing data through a robust and easy-to-use interface. Memo Analyzer enables you to better understand an organization's debit memo trends; benchmark memo data; and measure the quality of policies, programs and contracts to determine where to target improvements.
Memo Financial Details   A section on The ARC Memo Manager (AMM) Memo Details page that provides the financial computation of the memo. The ARC participating carrier will provide the carrier's computation on how a ticket transaction should have been issued beside the ARC Accredited Agency's computation. The ARC Accredited Agency's computation shows how the ARC Accredited Agency issued the ticket transaction. The difference between the two will be the issued memo amount.
Memo Number   A number that is assigned to each memo. It is used to identify a memo.
Memo Resolution Services MRS A non-Agent Reporting Agreement (ARA) related debit memo that is issued for ticket transactions that were issued for an incorrect fare, tax, refund, exchange, or commission amount.
Memo Type   Indicates the type of memo. The different types of memos are debit memos, credit memos, and recall commission statements.
Memorandum of Agreement MOA The signature page of an ARC Reporting Agreement by which the parties to the agreement consent to bound by the terms of the agreement.
Merchant Bank   An acquiring Bank (Visa and MasterCard only) which acquires transactions on behalf of merchants, pays the merchant and facilitates the billing of transactions for a carrier.
Mini Itineraries   Non-accountable document stock used by ARC Accredited Agencies to print the itineraries and invoices for customers. It provides a professional and customized look and feel.
Miscellaneous Charge Order MCO A document used to process payment for travel related services associated with a flight ticket. MCOs are commonly used as part of exchange ticket transactions. When an old ticket is being exchanged for a new ticket and the cost of the new ticket is less than the old, many carriers will allow the residual value to be issued on a MCO instead of providing a refund. The MCO is used as a voucher towards future travel.
Miscellaneous Support Codes   Conditional codes used to indicate when specific miscellaneous documentation supports a ticket transaction. Valid miscellaneous support codes include: DE - Death Certificate, DR - Medical Doctor's Note, WV - Advance Purchase Waiver, and LT - Lost Ticket Application.
Modified Date   The date a ticket transaction or an IAR Back Office System (IAR BOS) file or table was modified.
Modify Transaction   A modify ticket transaction is a ticket transaction that has been changed or modified from its original issuance. Modify ticket transactions must follow ARC's void and modification rules.
My ARC Primary Administrator PA The person designated by the Agent to perform administrative My ARC functions for the Agent and the Agent's My ARC users and administrators. This includes, but is not limited to creating and terminating individual My ARC user and Tool administrator accounts in accordance with instructions provided by ARC. Communications or business transacted with ARC through a My ARC Tool by a My ARC user who was granted access to the Tool by the Agent's My ARC Primary Administrator or Tool Administrator will be considered submitted and authorized directly by the Agent and will have the same force and effect as if submitted or signed directly by an owner or officer of the Agent.
MyARC   A secure and centralized access point to ARC tools and resources. It is accessed through a single sign-on access point on ARC's corporate website.
N
Nearly Aged   Identifies a memo that is 30 days away from reaching its age limit. Once a memo reaches its age limit it goes into an inactive status.
Net Cash   The sum of an ARC Accredited Agency's cash sales less refunds, plus or minus adjustment memos and Agent Automated Deductions (AADs) in an IAR sales report.
Net Credit   The sum of an ARC Accredited Agency's credit sales less refunds in an IAR sales report.
Net Promoter Score NPS A straightforward metric that helps companies and every employee understand and be accountable for how they engage with customers. It has gained popularity thanks to its simplicity and its linkage to profitable growth. Employees at all levels of the organization understand it, opening the door to customer-centric change and improved business performance.
Net Remit   Dollar amount of the money owed to or due from the airline. The formula for deriving the net remit is Net Cash minus Net Commission equals Net Remit. A positive net remit is money due to the carrier. A negative net remit is money due to the agency.
Net Remittance   An ARC Accredited Agency's total cash sales less total commissions for a sales report period.
New Distribution Capability NDC A travel industry-supported program (NDC Program) launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents. The NDC Standard will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.
New Ticket/Document Number   The document number that has been issued and included in an exchange transaction.
New/Old Diff   A field on the IAR Exchange Summary screen showing the difference between the total value of all new documents and the total value of the old documents. The difference may be positive or negative.
Non-IAR Payments   Payments that are paid outside of ARC Memo Manager (AMM). These payments are sent directly to an ARC participating Carrier.
O
Old Document   The old document is a document in an exchange ticket transaction that is being exchanged for a new document.
Old Document Carrier Code   A carrier code of the old document in an exchange ticket transaction that is being exchanged for a new document.
Online Travel Agent OTA Specialize in offering planning sources and booking capabilities on the world wide web.
Open   The status assigned by ARC Memo Manager (AMM) to memos that have not been resolved.
Open Jaw   (1) Air transportation from the point of departure to a specified destination with a return from the specified destination to a point other than the original point of departure
or
(2) air transportation from a point of departure to a specified destination and a return from a point other than the specified destination to the original point of departure.
Operational Email Address   The email address designated by an ARC Accredited Entity for receiving directives and other critical notices from ARC.
Original Amount   The amount a memo was issued for by an ARC participating carrier or supplier.
Original Commission Rate   The original commission percent taken on a sale.
Origin-Destination Sales Summary ODSS Designed for carriers, agents, CTDs, and other industry customers, ODSS provides timely, settled transaction information by city pairs that can help you maximize, track, and manage incentive programs, make effective strategic decisions, and monitor performance.
Originating Airport Code   The airport code for the starting point of the flight segment.
Out of Period Status   A transaction that is reported in a sales reporting period other than the PED in which it was originally issued receives a status code of "O" for Out of Period.
Outside the Continental United States OCONUS Refers to any locations outside of the Continental United States. Outside of the Continental United States includes Alaska, the state of Hawaii, and any other territories under the control of the United States.
P
Partial Exchange   The exchange of specific coupons in an ARC traffic document for another.
Partial Refund   The return of a specific coupon of a ticket transaction.
Passenger Facilities Charge   A charge assessed by an airport, which is used towards airport improvements. PFCs are summarized on an ARC traffic document as a tax code "XF".
Passenger Name   The name of the person who a carrier ticket is issued for.
Passenger Name Record PNR An alphanumeric code, typically 6 characters in length, used in an airline reservations system or GDS to access a specific record of a traveler or group of travelers. Also known as a Record Locator.
Passenger Name Record Code   The PNR code indicates where the passenger's booking or PNR information can be found in the Global Distribution System (GDS).
Password   A string of characters used for user authentication for My ARC access.
Payment Card Industry PCI The set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.
Payment Pending   The status assigned to a memo that has been paid through ARC Memo Manager (AMM) and sent to the ARC Accredited Agency's IAR sales report. However, the IAR sales report has not been settled.
Payment Plan   Identifies the form of payment of a ticket transaction. If the ticket transaction was a cash transaction, the payment plan field will be blank. If the ticket transaction is a credit card transaction, the field will be populated with the credit card’s two letter alpha code (e.g., “VI” for Visa).
Payment Type   The field that identifies the form of payment of a ticket transaction. If the ticket transaction is a cash transaction, the payment plan field will be blank. If the ticket transaction is a credit card transaction, the field will be populated with the credit card's two-letter alpha code (e.g., "VI" for Visa).
PCI-DSS Compliance   The set of requirements designed by the payment card industry (PCI) to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.
Performance Management Plan   Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the objectives of the organization. The communication process includes clarifying expectations, setting objectives, identifying goals, providing feedback, and reviewing results. The Performance Management Plan is the documentation or plan related to these activities.
Period Ending Date PED The Sunday date which is the last day of the (Monday through Sunday) Sales Report Period.
Personal Guaranty   A legally binding agreement that provides that individual signing the agreement (e.g., specified owners and officers of an Agent) is liable for the Agent's debts or obligations under the ARA. See Section G of the Industry Agents' Handbook.
Personal History Form PHF Submitted as an enclosure with the accreditation application. This form includes information about the personnel identified on the application. It allows for ARC review of personal history information on key ARC Accredited Agency or VTC personnel.
Personal Information Form PIF See Personal History Form (PHF). This form is used to gather the same information as the PHF but for VTC applications.
Primary Document   The document number assigned as the primary new document in an exchange transaction set or refund.
Primary Status   The main status of a memo. The primary status for a memo is "Open," "Closed," and "Inactive".
Private Correspondence   Correspondence added to ARC Memo Manager that can only be accessed and viewed by the accredited entity signed into Memo Manager.
Processing Fee   The fee charged by ARC to process a TASF transaction via ARC's settlement system.
Processing Period Ending Date   The last day of the sales reporting period.
Production Support Team PST The group of employees at ARC that support production issues related to various products.
Pseudo City Code   A unique identifier that identifies the location of the ARC Accredited Agency's GDS terminal or virtual GDS that is used to issue ticket transactions.
Public Correspondence   Correspondence that is sent or received from an external party, such as an ARC participating carrier.
Q
Quarterly Subscription Fee   The fee that is assessed to each ARC Accredited Agency location that has utilized the TASF system during the previous quarter.
R
Reactivated Date   The date an inactive memo was reactivated by the ARC participating carrier or supplier.
Reason for Issuance Description   Free-flow text field for an MCO that describes the type of service for which the document was issued.
Recall Commission   The amount payable to an ARC participating carrier for the return of commission on a ticket transaction previously issued and reported. Recall commission statements are sent to a ARC Accredited Agencies from an ARC participating carrier.
Recall Commission Statement   A statement of the amount payable to an ARC participating carrier for the return of commission on a ticket transaction previously issued and reported. Recall commission statements are sent to a ARC Accredited Agencies from an ARC participating carrier.
Record Locater Rec Loc An alphanumeric code, typically 6 characters in length, used in an airline reservations system or GDS to access a specific record of a traveler or group of travelers. Also known as a Passenger Name Record (PNR).
Reference Number   Indicates when ARC processed the ARC Accredited Agency's IAR sales report.
Refund   The repayment to the purchaser of all or a portion of a fare, rate or charge for unused travel or service.
Refund Exchange Notice REN a document designed to simplify and support the manual reporting of refunds and exchanges in the old paper weekly sales report. Prior to IAR, each refund or exchange was required to be submitted with an accompanying REN. Now that IAR has automated the sales report settlement process, the REN document is no longer required but is still available to agents choosing to use it for their own internal documentation purposes.
Refund Transaction   A refund is the return of an unused coupon of a ticket transaction back to the issuing ARC participating carrier.
Refund Type   A refund may be either a full refund (return of all coupons) or a partial refund (return of only some coupons). Either type of refund may carry a penalty if the original ticket was issued with a restricted fare.
Rejected   The status assigned to a dispute on a memo that was made by an ARC Accredited Agency. The "rejected" status indicates the ARC participating carrier or supplier did not approve the dispute.
Report Period   The report period is the day a ticket transaction was processed by ARC.
Report Period End Date   The last day of the sales reporting period.
Report Tables   An IAR Back Office System (IAR BOS) functionality that allows ARC Accredited Agencies to create IAR BOS files containing ticket transactions for multiple ARC numbers or locations.
Residual Value   The difference between a new ARC traffic and an old ARC traffic document in an exchange transaction. The new ARC traffic document is less than the old.
Resolution Type   The classification of the current recovery type for a memo. Resolution types include: Carrier, TRS, MRS, and TPRS.
Return on Investment ROI The benefit to the investor resulting from an investment of some resource.
Revenue Analysis Report RAR Reports that assemble ticketed transaction data for carriers into logical groups for revenue management and loss prevention analysis. The reports allow you to quickly identify trends and anomalies in ticketing activity and transaction details.
Round Trip   A journey, in which the ultimate destination is the point of origin, via the same routing in both directions.
Rural Airport   An airport is a Rural Airport for any calendar year if, during the second preceding calendar year, there were fewer than 100,000 commercial passengers departing by air from such airport, and such airport either
(1) is not located within 75 miles of an airport from which at least 100,000 commercial passengers departed by air during such second preceding calendar year,
(2) was receiving essential air service subsidies as of August 5, 1997, the date of enactment of the Taxpayer Relief Act of 1997,
or
(3) is not connected by paved roads to another airport.
The Internal Revenue Service (IRS) has announced that the list of rural airports issued by the Department of Transportation, as periodically updated, can be relied upon to determine whether an airport is a Rural Airport.
Rural Segment   A Domestic Segment that begins or ends at an airport that is a Rural Airport for the calendar year in which such segment begins or ends (as the case may be).
S
Sales & Marketing Analysis Reports SMART Web-based business intelligence tool designed to provide carriers with a clear picture of sales, agency and market data, to make smarter, more targeted, sales and marketing decisions. With smart, carriers can uncover new revenue opportunities, better pinpoint marketing dollars and reduce time spent on sales analysis.\
Sales Report Add Tab   A tab on the IAR sales report screen used by ARC Accredited Agencies to add sales transactions to their IAR sales report.
Sales Report Deadline   The deadline for ARC Accredited Agencies to submit an IAR weekly sales report. The weekly sales report deadline is 11:59 PM ET, two (2) days after the PED.
Sales Report List Tab   A tab on the IAR sales report screen used by ARC Accredited Agencies to create a list of ticket transactions in their IAR sales report.
Sales Report Modify Tab   A tab on the IAR sales report screen used by ARC Accredited Agencies to modify ticket transactions in their IAR sales report.
Sales Report Period   A sales week in which ARC Accredited Agencies issue ticket transactions. It begins on Monday and ends on Sunday.
Sales Report Reference Number   The indicator that shows when ARC processed the ARC Accredited Agency's IAR sales report.
Sales Report Refund Tab   A tab on the IAR sales report screen used by ARC Accredited Agencies to perform refund transactions.
Sales Report Status   The status condition of an IAR sales report. The status of a sales report is either A – Authorized, E- Error, N – No Activity, or W – Un-submitted.
Sales Report View Only Tab   A tab on the IAR sales report screen used by ARC Accredited Agencies to view ticket transactions in detail, without the ability to make any modifications to the ticket transactions.
Sales Report Void Tab   A tab on the IAR sales report screen used by ARC Accredited Agencies to void or void reverse a ticket transaction in their IAR sales report.
Sales Reporting Management SRM User interface into the settlement system where business users manage agent and carrier master data.
Sales Report Process   The reporting, processing, and settling of ticket transactions issued by ARC Accredited Agencies on behalf of ARC's participating carriers.
Sales Summary Adjustment Request SSAR A document used by ARC Accredited Agencies to request an adjustment to a sales report that has already been processed. It can be used to request reimbursement from a carrier for commission that was not taken on a sales transaction or it can be used to make a correction on a sales report (i.e. tax amount). The SSAR can be used for any amount as long as the associated sales report is more than 12-weeks old.
Satellite Ticket Printer STP A location whose sole ARC travel-related function is the delivery of ARC Traffic Documents and other related Traffic Documents to customers of an ARC-listed agent by means of a ticket printing device. The STP is an attended printer not intended to serve the general public and is located in a private area within a business-type concern.
Scheduled Tables   IAR Back Office System (IAR BOS) file requests that have been scheduled for creation based on specific activity by the day of the week for a current, and or previous Period Ending Date (PED).
Search Engine Optimization SEO The process of affecting the visibility of a website or a web page in a search engine's "natural" or unpaid ("organic") search results. In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users
Secondary Status   A second or subordinate status for a memo in ARC Memo Manager (AMM). An example of a secondary status is "Payment Pending".
Secure File Transfer Protocol SFTP A protocol that provides secure file access, transfer, and management functionalities over a computer network.
Security Questions   Questions that are used as an authenticator to identify a My ARC user if the My ARC user has forgotten their My ARC password. There are three (3) Security Questions a user selects during the registration process for My ARC.
Segment   Identifies a passenger's travel itinerary in a ticket transaction. It is the designation between the point where a passenger first boards an ARC participating carrier and the passenger's final destination.
Seller of Travel   Seller of Travel (SOT) laws have been enacted by certain states, including, for example, California, Florida, Nevada, Iowa, Washington and Hawaii. SOT laws may require travel agencies to register with the state, regulate sales by travel agencies, and may require financial protections for consumers.
Service Carrier ID   IAR field that indicates the 4-digit code of the GDS/System Provider providing the automated ticketing service. Valid codes include: 7906-Amadeus, 5880-Apollo. 0011-Sabre, 5235-Worldspan, 9413-Farelogix, and 7733-Galileo. In addition to the Service Carrier ID, a 1-digit code indicating the method of ticketing must be listed. Valid codes include: '/' - Tickets issued from a GDS and X - Tickets issued from the agency's back office.
Service Level Agreement SLA A document describing the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-upon levels not be achieved (or rewards, if any, if the levels are achieved or exceeded).
Settled Data   Ticket transactions that have been processed or settled in IAR.
Settlement   Obtaining funds from one party and disbursing to the other.
Society of Government Travel Professionals SGTP An association dedicated to collaboration between Government Travel Managers and Travel Industry Suppliers to facilitate the combined needs of both groups as the travel environment evolves. It creates an environment that allows for collaboration within the travel community and focuses on current travel solutions that are being implemented and further developed (www.sgtp.org).
Source of Approval Code   When the form of payment is a credit card, this field contains a code to indicate how the approval code was obtained.
Sovereign Entity Corporate Travel Department SECTD An ARC accredited Entity, that has entered into the Sovereign Entity Corporate Travel Department Agreement (SECTDRA) with ARC and the Carriers, which acknowledges that is not subject to the jurisdiction of the United States court system at the federal, state or local level and/or otherwise enjoys the legal status of sovereign immunity under U.S. federal, state, local, or municipal law. An SECTD may be, for example, a legally recognized international organization or an agency, branch or division of a federal, state or local government, that purchases Carrier transportation and ancillary services for its own officials, officers, employees, staff, who are directly engaged in the operation and support of the official functions of the organization or governmental agency. An SECTD is not intended to be a retail seller or supplier of Carrier transportation and services to the general public and does not advertise or promote its services or operations to retail customers, the general public, other businesses and entities.
Specific Appointment   A category of carrier appointment of an agent under the ARA in which an ARC participating Carrier elects to appoint agents that appear on the ARC Agency List specifically by delivering the appointment to the agent directly. The validation code of a carrier that uses the specific method of appointment can not be used by an agent, unless the carrier has delivered the specific appointment directly to the agent.
Standard Operating Procedure SOP Written instructions intended to document how to perform a routine activity. The primary reason many companies rely on SOPs is to help ensure consistency and quality in their products.
Status   The classification given to a memo in ARC Memo Manager (AMM), such as "Open" and "Agent Action Required".
Stopover Code   A code that indicates whether the passenger is entitled to make a stopover at a city or airport under the terms of the fare used to price the ticket.
Subject Matter Expert SME A subject-matter expert or domain expert is a person who is an authority in a particular area or topic. The term domain expert is frequently used in expert systems software development, and there the term always refers to the domain other than the software domain.
System Alert   A My ARC notification to My ARC users providing various types of information, such as product outages.
System Entry Date   The date a transaction was either loaded or entered IAR.
System Provider   A reservation system travel agents use to make bookings, as well as to issue tickets for carriers.
System Provider Reporting File SPRF Used by ARC accredited System Providers to report tickets/documents/transactions for processing to the Area Settlement Plan. The SPRF files contain all transactions issued by ARC accredited entities for which ARC performs the processing.  SPRFs are received within 24 hours of the issuance of such transactions. System Providers sent several sets of SPRF files to ARC throughout the day. The SPRF files include sales, refunds, exchanges, voids, miscellaneous documents including electronic miscellaneous documents (EMDs).
T
TASF Enrollment Fee   The one-time fee an ARC Accredited Agency must pay to enroll in ARC's TASF program.
Tax Amount   The sum of all taxes that are applied to a ticket transaction.
Tax Code   A code that identifies the name of the tax, fee, and charge that is applied to a ticket transaction.
Taxpayer Identification Number TIN An identifying number used for tax purposes in the United States. It is also known as a Tax Identification Number or Federal Taxpayer Identification Number. A TIN may be assigned by the Social Security Administration or by the Internal Revenue Service (IRS).
Third Party Resolution Services TPRS A non-Agent Reporting Agreement (ARA) debit memo that is sent to a third-party for collection efforts after the memo has aged 90 days or more.
Third Party Scoring Tools   Used by ARC Accredited Agencies to help them effectively manage fraud risk by flagging ticket transactions that appear to be high risk. These real-time, transaction-scoring tools use existing credit card company tools, data about the customer, and data about the transaction to provide ARC Accredited Agencies with information they need to manage their risk. The scoring tools use all of the data that is available to flag high risk transactions. The information is provided to the ARC Accredited Agency so they can identify the transactions that require additional review.
Thru   This IAR field displays the last three digits of the ending document number in a conjunction ticket. See Conjunction Ticket.
Ticket Control Number TCN A number generated by a System Provider's computer system for the purpose of control, sequencing, and matching of Transitional Automated Tickets with proper ticketing information.
Ticket Fulfillment Location TFL An accredited location that serves as a centralized ticket printing office for the agent.
Ticket Number   The number assigned to an ARC traffic document. It includes the carrier code, document number, and check-digit.
Ticket Resolution Services TRS A TRS debit memo is an Agent Reporting Agreement (ARA) memo issued by an ARC participating carrier for a carrier identified unreported sale, a credit card chargeback, or a ticket that was flown and refunded.
Ticket Security Fee   The fee created by U.S. Congress after the 2001 terrorist attacks, which is used to help fund the Transportation Security Administration (TSA) agency. The Ticket Security Fee is assessed for each U.S. flight departure. The Ticket Security fee is summarized on an ARC traffic document as a tax code "AY".
Ticket Transaction Reference Number   The number that indicates when ARC processed a ticket transaction.
Ticket Transaction Status   The status condition of a ticket transaction. The status of a ticket transaction is either E - Error, V - Void, O - Out of Period, MDA - All Modified, MDC - Commission Modified, MDN - Non-Pricing Modified, or MDP - Pricing Modified.
Ticket/Document TKT/DOC A DRS search feature that allows an ARC Accredited Agency to perform a search for a single ticket transaction by providing the 3-digit ARC participating carrier code and the 10-digit form and serial number of the ticket transaction.
Ticket/Document Amount   The total sale amount of the transaction as shown on the document.
Ticket/Document Number   The Standard Traffic Document number printed or pre-printed on the source document.
Ticket/Document Number Check Digit   The check-digit routine is a device used to improve the accuracy of data input of a series of numbers. The Modulus 7 check-digit routine is used for Standard Traffic Document Ticket Numbers. The check-digit is calculated by dividing the numbered series by seven and declaring the remainder to be the check digit.
Ticketing   The process of issuing a coupon, or a set of coupons.
Ticketing Airline Code Number   The 3-character numeric code of the validating carrier.
Tool   An ARC product, system or application that is used by participating agencies.
Total Cash Sales   The total sales are the sum of all cash ticket transactions in an ARC Accredited Agency's sales report.
Total Commission Amount   The sum of all taxes that are applied to a ticket transaction.
Total Cost   The total amount of a ticket transaction. It is the base fare plus all of the taxes.
Total Credit Sales   The sum of all credit card ticket transactions in an ARC Accredited Agency's sales report.
Total Fare   The total amount an ARC participating carrier charges for each segment plus the fuel surcharge.
Total Penalty   The total fee assessed by an ARC participating carrier to the ARC Accredited Agency's client for a refund or exchange ticket transaction.
Total Sale   The total amount of a ticket transaction. It is the base fare plus all of the taxes.
Total Tax   The sum of all taxes that are applied to a ticket transaction.
Total Tax Amount   Total of all taxes on the document.
Tour Code   A special code identifying tour travel or an arrangement between a travel agency and an airline.
Tour Operator   The general name for businesses that aggregate two or more travel components and sell them as a "package" through direct or retail channels. Types of tour operators include: escorted tours, group tours, charters, vacations packages and FITs.
Traditional Branch Location   ARC Accredited Agency location that is wholly-owned by the ARC Accredited Agency's Home Office Location (HOL) as a single entity.
Transaction Date   The date a ticket transaction was issued. For adjustment memos (e.g., debit memos, credit memos, recall commission statements), it is the period ending date (PED).
Transaction Information Exchanges TIES Provides a unified data processing standard specification. TIES is designed to document the interface between the Reporting and Settlement business line in ARC (i.e. the Area Settlement Plan [ASP]) and various external parties to provide the user with an understanding of the data elements required for various purposes. Also it documents ARC's inputs and outputs (files, online, electronic messages, etc) in a single document which greatly facilitates research and the continuity of knowledge within ARC.
Transaction Number   The total number of ticket transactions in the IAR sales report.
Transaction Type   The indicator that identifies the type of ticket transaction. Examples of transaction types include: all sales, refunds, exchanges, e-tickets, adjustment memos, and waiver codes
Transportation Security Administration TSA An agency of the U.S. Department of Homeland Security (DHS) that exercises authority over the security of the traveling public in the U.S.
Travel Agent Arbiter TAA A neutral, impartial independent third-party who resolves disputes between ARC and ARC accredited entities based on the terms and authority established in the ARC Reporting Agreements. The TAA is an employee of a non-profit corporation (Travel Agent Arbiter Program, Inc.) funded in equal parts by the agent community and the airline industry. The Corporation's Board consists of three agent groups and three airline representatives; ARC is not a member.
Travel Agent Communication TAC A weekly ARC message distributed to all accredited travel agencies via e-mail and published on the ARC website. https://www.arccorp.com/support/travel-agent-communications.jsp
Travel Agent Management Information System TAMIS An electronic system used by ARC to manage and maintain three distinct data sets. The first part of the system maintains the Masterfile data; Agent, Carrier and Credit Card Contractor data is considered the Masterfile data. The second part of the system stores Agent Financials, with an emphasis on adherence to the ARA agreement. Some of the issues addressed are returned drafts, regular no sales reporters and regular late authorizers. The third part of the system manages statistical data. No detail transaction data is maintained in TAMIS. The statistical data is summarized by agents, agent and carrier combination, carrier, credit card contractor and area bank.
Travel Agent Service Fee TASF The program that provides ARC-accredited entities the ability to generate additional revenue by accepting credit cards as the form of payment for travel-related professional fees.
Travel Executive Council TEC This is an ARC advisory group consisting of executives from our 25 largest travel agencies. They meet annually in Washington, D.C.
Type A Certificate   A carrier issued document giving authorization to issue a ticket at a reduced fare. It is processed through IAR as a regular sale (straight sale) - not as an exchange.
Type B Voucher   A void ticket transaction that is received by IAR from the GDS after its corresponding sales ticket transaction has been locked and processed by ARC.
U
Unapplied Void   A void ticket transaction that is received by IAR from the GDS after its corresponding sales ticket transaction has been locked and processed by ARC.
Underwriters Laboratories Locking UL 768 A locking device is a safe with a combination lock. Paper ARC Traffic Documents in an agent's location must be secured in a locking device that (1) meets the UL 768 classification and (2) has a weight of 200 pounds (or is permanent attached to the floor or wall of the agent's location.) (See Section B.4 of the IAH.)
Uninterrupted International Air Transportation   Transportation entirely by air which does not begin and end in the U.S. or the 225-mile Buffer Zone if there is not more than a 12 hour interval between arrival and departure at any US port or station. The IRS analyzes such a trip as consisting of a trip ending at the stopover port or station and a separate trip beginning at such port or station.
Universal Air Travel Plan UATP A credit card issued by some carriers to allow purchase of air travel or related services only. It is an airline owned payment network accepted for air, rail, hotel and travel agency payments. See also ATC.
Universal Credit Card Charge Form UCCCF Multi-copy form used to obtain a credit card imprint and cardholder signatures for an agency issued transaction. Although not required, for agents that are unsure about the validity of the cardholder, ARC recommends that agents require the customer to come to the agency and complete a UCCCF. The form should be provided as support in the event of a chargeback.
Unreported Sales   A transaction completed using any ARC Traffic Document(s) that has not been submitted by Agent.
US Air Passenger Transportation Taxes   The US Ticket Tax, the Alaska/Hawaii Ticket Tax, the US Flight Segment Tax, the US International Departure Tax, the US International Arrival Tax, and the Alaska/Hawaii International Travel Facilities Tax.
US Alaska/Hawaii Ticket Tax   A domestic tax that applies to air travel between the continental U.S. and Alaska or Hawaii. It is a percentage that is only part of the U.S. Domestic Ticket Tax and it represents the miles flown over the continental U.S. The variable percentage for the U.S. Alaska/Hawaii Ticket Tax can be obtained from the GDS, for easy reference and use. The U.S. Alaska/Hawaii Ticket tax is summarized on an ARC traffic document as a tax code "US".
US Alaska/Hawaii International Travel Facilities Tax   A tax that applies to fights between the continental U.S. and Alaska or Hawaii. It is in addition to the U.S. Alaska/Hawaii Domestic Ticket Tax. The U.S. Alaska/Hawaii International Travel Facilities Tax is summarized on an ARC traffic document as a tax code "US".
US Custom Fee   A fee that is assessed to passengers arriving outside the custom territory of the U.S., which is used to fund services provided by customs. The U.S. Custom Fee is summarized on an ARC traffic document as a tax code "YC".
US Domestic Ticket Tax   A tax that applies to air transportation within the 48 U.S. continental states (including the District of Columbia), within the states of Alaska and Hawaii, and between points in the continental U.S. and cities within a 25-mile buffer zone adjacent to the U.S. in the countries of Canada and Mexico. It is the percentage of the base fare of a ticket transaction. The U.S. Domestic Ticket Tax is summarized on an ARC traffic document as a tax code "US".
US Flight Segment Tax   A domestic passenger tax that is assessed for each domestic flight segment. The U.S. Flight Segment Tax is summarized on an ARC traffic document as a tax code "ZP".
US International Arrival Tax   A tax that applies to travel that begins outside the U.S. and ends in the U.S. The U.S. International Arrival Tax is summarized on an ARC traffic document as a tax code "US".
US International Departure Tax   A tax that applies to travel that begins in the U.S. and ends outside the U.S. The U.S. International Departure Tax is summarized on an ARC traffic document as a tax code "US".
US Ticket Tax   A tax that includes the U.S. Domestic Ticket Tax, U.S. International Departure Tax, U.S. International Arrival Tax, U.S. Alaska/Hawaii Ticket Tax, and the U.S. Alaska/Hawaii International Travel Facilities Tax. When referenced, it can include one of these taxes or a combination of taxes. The U.S Ticket Tax is summarized on an ARC traffic document as a tax code "US".
User Information   Information about each My ARC user, such as contact information and the My ARC tools currently available to the My ARC user.
User Name   A unique identifier used for user authentication for My ARC access.
V
Valid Carrier Code   The 3-digit numeric code of an ARC participating carrier.
Verified Travel Consultant VTC An ARC-approved entity that is not authorized to issue ARC Traffic Documents on behalf of Carriers.
Void   A document which has been canceled or spoiled.
Void Date   The date a ticket transaction was voided.
Void Reverse Ticket Transaction   A voided ticket transaction that has been un-canceled.
Void Ticket Transaction   A ticket transaction that has been canceled. ARC Accredited Agencies must follow ARC's void and modification rules when voiding ticket transactions.
Void Transaction   A ticket transaction that has been canceled. Void ticket transactions must follow ARC's void and modification rules.
Void/Modification Window   The timeframe which an ARC Accredited Agency has to void or modify a ticket transaction.
W
Waiver Code   A code issued by a carrier and used to indicate a carrier's permission to ignore or waive a fee associated with a restricted transaction.
Weekly Sales Report   A report that contains an ARC Accredited Agency's ticket transactions issued during a sales reporting period.
X
X/O   The one (1) character field on the IAR Itinerary/Endorsements screen in the itinerary section. For each segment of a ticket transaction, it identifies if the segment is a stopover, connection, or a voided segment. Valid codes are "X" for a connection, "O" for a stopover, and a "V" for a void. If a segment is not a stopover, connection, or avoided segment the field is blank [ ].