Fraud Alert

July 4th Holiday Weekend - Fraud Alert

Fraudsters are unusually active during holiday weekends. Current phishing emails (see below) entice the reader to open an attachment. You may believe it is real, but it is not! Advise everyone who has access to the GDS not to open attachments or log into the GDS through an email. Fraudsters may also contact you or your independent contractors (ICs) right before closing with stories of why they need last-minute tickets for relatives to fly same day/next day. These fraudsters will use compromised credit cards to purchase tickets – consider inviting callers to come to the agency with the credit card or declining the last-minute sale.

Example of a current phishing email enticing the reader to open an attachment.

Fraud Example

Malware, Spyware and Viruses change all the time so you need to implement appropriate and updated procedures and systems to prevent unauthorized access to your PCs and Networks.

What should you do now?

  • Determine if your GDS has a program to “turn off your ticketing” when your agency is closed; and if they do, implement that program before the holiday.
  • Advise staff of the current and past phishing emails and remind them not to click links, open attachments or log into the GDS through an email.
  • Implement a layered approach to prevent unauthorized access to your PCs and network:
    • Use and monitor a firewall
    • Regularly use active and updated malware, spyware and virus protection
    • Update your operating systems with current security updates
    • Update applications with all current security patches
    • Enable anti-phishing ability through your browser

What should you do during the upcoming holiday weekend?

  • Carefully monitor your booking and ticketing in your GDS on the weekend. If you find unauthorized/stolen tickets or bookings, immediately attempt to void them through the GDS.
  • Contact your GDS for further instructions. Immediately change the password of the employee or IC whose credentials were used to issue the tickets.
  • If you find unauthorized/stolen tickets/bookings during the holiday weekend, provide the details to ARC's Fraud Prevention team at fifp@arccorp.com or 855-358-0393 and staff will contact you by the next business day with important follow-up information.

If you believe you have received a phishing email, please forward the email to fifp@arccorp.com with the subject: possible phishing email.

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About ARC:
ARC powers the U.S.-based travel industry with premier business solutions, travel agency accreditation services, process and financial management tools, and powerful data analytics. In 2014, ARC settled $89.6 billion worth of carrier ticket transactions for more than 9,400 travel agencies with 13,000 points of sale. By providing world-class business services and products, ARC enables participating agencies and 200 carriers to focus on what's important–increasing their revenue. Established in 1984, ARC is headquartered in Arlington, Virginia. For more information, please visit www.arccorp.com.