Memo Analyzer

Memo Analyzer is ARC's business intelligence tool that provides insight into memo and ticketing data through a robust and easy-to-use interface. Memo Analyzer enables you to better understand your organization's debit memo trends; benchmark your memo data; and measure the quality of your policies, programs and contracts to determine where to target improvements.

Users can filter through aggregated debit memo data on five dashboards:

  • Memo Overview – Provides a high level look at overall debit and credit memo performance, including the total amount of memos during a specific time period, monthly and quarterly trends as well as the outstanding balance by memo age
  • Industry Benchmarks – Presents key insights into customer performance versus the industry in terms of recovering memo related revenue
  • Performance – Offers key insights into the drivers behind debit or credit memos. Drill down capabilities allow you to track memo issuances
  • Memos with Tickets – Shows which ticket types most frequently result in memos, including breakdown by airport pair, reason, cabin class and advance purchase
  • Detail Data – Gives a preview of the raw data that powers the dashboards and offers export to Excel
  • Enables a proactive approach to discovering root causes of debit memos so a targeted action plan to mitigate can be devised
  • Helps identify problem ticket areas before an established pattern emerges
  • Provides a consolidated and in-depth analysis of memo data
  • Delivers benchmarking data used to gauge the effectiveness of an organization’s memo management process
  • Links ticketing data and airport O&D data with memos
  • Gives memo reasons by different statuses such as dispute pending, paid memos and memos waived
Additional Resources

 


Download this case study to learn how Travel Leaders Group realizes business value with ARC's Memo Analyzer.

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