2013 ARA/IAH Sections

Message to Our Customers
This section will introduce you to the recently approved revisions to the Agent Reporting Agreement (ARA) and the Industry Agents' Handbook (IAH). These materials are intended to help you prepare ... Read More
Lauri Reishus, Vice President, Operations, ARC

Read Highlighted ARA/IAH ChangesHighlighted ARA/IAH Changes

Updated Accreditation Standards
Sales Reporting and Settlement

Compliance Updates
Communication

See All FAQsFAQs

When will the revised ARA take effect?

The revised agreement will take effect in July 2013.

Will the ARA updates affect the agency information that appears on the Agency List File (ALF)?

Yes, as a result of several accreditation standards changes to the ARA, ARC is developing a new version of the ALF to be made available to customers in July 2013, called the O-File. To review the file layout and an explanation of new information that will be provided on this file, please click here.

How did ARC determine the customer needs regarding this major ARA revision?

From May 2011 through April 2012, ARC collaborated extensively with a diverse group of travel agents, airlines, and the American Society of Travel Agents (ASTA), regarding the ARA. In total, there were 30 entities that participated through in-person interviews, web presentations, and ongoing meetings in order to share their respective business needs.

Is my agency responsible for following the instructions in the Industry Agent Handbook (IAH)?

Yes, your agency must abide by and comply with the requirements and instructions outlined in the IAH.

Read All TestimonialsTestimonials

"ARC sought to meet the needs of today's travel agency. With such a diverse agency customer base to service, it cannot be easy, but with the revised ARA as an example, I look forward to more good things to come from ARC."

Barry Richcreek, co-owner of Richcreek Vacation Center